Job Title: Care Coordinator, School-Based Health Center (non-clinical)

Department: Administration-Clinical

Supervisor: Director of Clinical Quality, RN

FLSA Status: Non-exempt, Full-time

SUMMARY 

The School-Based Health Care Coordinator is essential in navigating and connecting students to health and social resources within the school, school-based health center (SBHC), and community. The coordinator is responsible for collaborating with an interdisciplinary team to develop tailored plans that support the student’s academic performance and wellness. The position requires the coordinator to enhance communication and relationships across the school community, ultimately fostering improved health outcomes and educational success for students.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assessment, Monitoring, and Coordination: 

• Work as part of the SBHC team with students, parents/guardians, school health staff, and community organizations to implement a written care plan that includes a health summary and action plan.
• Support the coordination of care management through scheduling, referrals, and follow-ups.
• Track the progress and completion of assessments and ordered tests and report to clinical team as appropriate. 
• Help students and parents/guardians navigate multiple systems across health, educational, and community settings (e.g., consents, privacy and data protocols, and health insurance). 
• Use health information technology and data to proactively track effective delivery and continuous monitoring of care coordination. 
• Assist in data collection and utilization efforts, mainly focusing on using electronic records or other health technology to collect data that support the health and education connection. 
• Recognize students and families’ cultural and language assets and works to actively address and support their needs.

Relationship/Communication:

• Build and maintain trusting relationships with students and their families, assessing strengths and incorporating them into the care plan.
• Build and maintain trusting relationships with school leadership and staff, the federally qualified health center, school-based health center staff and community members.
• Recognize students and families’ cultural and language assets and works to actively address and support their needs.
• Participate in school, school-based health center, federally qualified health center and community events to enhance awareness and utilization of school-based health center and care coordination activities.
• Communicate effectively to align with the expectations of students and their families.
• Ensure transparent data sharing under appropriate permissions with students, families, school staff, and other relevant stakeholders (e.g., participating in relevant school meetings, such as Individualized Education Plan (IEP) meetings and attendance meetings, where students' health is appropriate.)
• Inform students and parents/guardians about health and social services (e.g., primary care, mental and behavioral, vision, oral health, transportation, finances, and language). 

Administrative:

• Assist parents/guardians with paperwork and documentation, including forms, parental consent, insurance, reimbursements, and referrals. 
• Contribute to school-based health center compliance with care coordination documentation standards. 
• Other duties as assigned.

Upon hire, must participate in School-Based Health Alliance, Whitefoord, and school standardized training, and ongoing peer learning to build and maintain school-based health care coordination skills.

QUALIFICATIONS, EDUCATION and/or EXPERIENCE: 

• Knowledge of the communities being served, community resources, and external health and social systems. 
• Ability to maintain and build new partnerships with local community resources.
• Ability to be a connector, identify direct contacts within organizations, and foster positive relationships to enhance trust within the care coordination process.
• Ability to nurture relationships and communicate directly with students of all ages. 
• Ability to confidently communicate using plain, clear language, and active listening.
• Communicate with empathy and cultural humility.
• Experience working with diverse populations including students, families, community organizations, and other populations.
• Use effective messages to support school-based health center enrollment and utilization of services. 
• Work as a team member and manage conflict.
• Experience navigating multiple systems: health care, schools, and community. 
• Manages time effectively and balances competing priorities.
• Collaborative nature, problem-solver, flexible mindset.
• Ability to maintain current resource inventory and identify appropriate resources based on student and family needs.
• Prepare written communication, including emails and contributing to SBHC reports.
• Disseminate existing health and education materials to students and families. 
• Ability to document work in electronic health platforms.
• Written and oral fluency in English. Preferred: Written and oral fluency in (other language). 
• High School Diploma or equivalent. Preferred: Bachelors or equivalent years of experience. 
• Must have reliable transportation. 

LANGUAGE SKILLS: Must possess above average command of speaking and writing skills.
 
REASONING ABILITY: Must be able to exercise sound judgment and concrete thinking when on the spot decision making is required. Ability to seek supervision for emergencies and unusual circumstances. Must be able to participate in regularly scheduled meetings. 

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.