/ / Customer Service Team Lead **Customer Service Team Lead**

**Job ID:** 1964095BR

**Category:** Aetna

**Address:**

**Location:** Minneapolis, MN

**Remote:** Fully Remote

**Job Description**

Meritain Health, an Aetna/CVS affiliate, has an opening for a Team Leader within our Customer Service Department. This position handles customer service inquiries and problems via telephone, internet, or written correspondence. Acts as a subject matter expert by providing training, coaching, or responding to complex issues. May handle escalated customer service inquiries and problems. Acts as end-to-end contact for callers experiencing claim and/or customer service problems.

**Required Qualifications**

Required Qualifications :

Experience in a production environment.

Customer Service experience in a transaction based environment.

Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.

Microsoft Office

Creating a Differentiated Service Experience

Demonstrating Service Discipline

Handling Service Challenges

Exceptional customer service skills

Team player

Strong communication skills

Problem solver

**COVID Requirements**

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

**Preferred Qualifications**

Claim processing experience.

Leadership or supervisory experience

DG

Providing Solutions to Constituent Needs

Working Across Boundaries

**Education**

High School Diploma, G.E.D or equivalent experience

**Business Overview**

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.