Why Merry Maids?
For over 40 years, Merry Maids has created clean homes and given customers peace of mind. As a Merry Maids team member, you’ll make a difference in the lives of your customers and your fellow coworkers. We do more than just clean houses, we give people back time in their busy schedules. Our Merry Maids team values are focused on support and family. Do you love working with others and making a difference in people’s lives? Then we’d love to have you join our Merry Maids family!

Key Responsibilities:

* Greet and assist applicants and team members at the front desk
* Answer and assist with phone calls for potential clients, current clients, current employees, and potential employees

* Maintain a professional and friendly demeanor while interacting with clients and team members

* Provide dispatching duties and relay important information to team members throughout day

* Sales/marketing - call future and former leads to offer service quotes and/or specials
* Perform data entry tasks and filing accurately and efficiently

* Enter team member tips/compliments into system and update Compliment Board daily

* Wash laundry throughout the day and ensure to make enough cloth sets for each team member for the next day

* Print out next day team cleaning schedule and prepare keys for the next day

* Accurately create and send contract agreements to new clients, follow up with client as needed

* Ensure next day clients’ agreements are received and attached to client file before first cleaning

* Collect payments for weekend cleanings and ensure agreements are received and attached to client file
* Day person: sort all incoming emails to the appropriate personnel to filter and address any important schedule changes immediately

* Send out Welcome Packet emails to new clients

* Employee Time Tracking: ensure employees have accurately clocked in/out for the day

* Assist with Quality Inspections on team members, as needed

* Indeed - review resumes and reach out to potential applicants daily

* Interview and pre-screen potential applicants daily, in person and by phone

* New hire onboarding: orientation

* Add new team members into system

* Complete background check and drug screen for new team members

* Maintain office clean, neat, and organized

* Provide Spanish/English translation with clients, team members, and management

Skills:

* Bilingual in English/Spanish

* Proficient in office procedures and protocols
* Strong front desk and customer service skills

* Strong organizational and multitasking abilities
* Excellent phone etiquette and communication skills
* Computer literate with the ability to use various software applications
* Problem solving skills
* Data entry skills with attention to detail

This is a great opportunity for someone looking to join a dynamic team in a professional environment.

Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in the Office Assistant position.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Lakewood, CO 80232 (Required)

Ability to Relocate:

• Lakewood, CO 80232: Relocate before starting work (Required)

Work Location: In person