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SUMMARY
The Director of Guest Experience provides functional and business expertise and strategic perspective to identify, evaluate, develop and drive optimization and efficiencies across the property, creating an extraordinary guest experience. This person oversees property-level service improvement initiatives for the resort and is responsible for the research, reporting, and facilitation of programs related to service enhancement. The Director of Guest Experience acts as a strategic partner to the operating department leadership, proactively assessing needs and assisting departments with developing customized solutions. The Director focuses on ensuring all Team Members are serving our guests with a meaningful and personalized experience throughout the property. All duties are to be performed in accordance with department and property policies, practices and procedures.
Required:
Preferred:
PHYSICAL DEMANDS
WORKING CONDITIONS
Work performed indoors, in climate controlled environment. The noise level in the work environment is usually moderate. Team Member may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK SCHEDULE/HOURS
Grand Sierra Resort and Casino is a 24/7 operation. Therefore, Team Member must be flexible if needed for occasional work outside of normal business hours.
Full Time
Building Construction
$137k-191k (estimate)
06/27/2024
08/26/2024
meruelogroup.com
DOWNEY, CA
1,000 - 3,000
1986
Private
ALEX MERUELO
$500M - $1B
Building Construction
Meruelo Group is a business conglomerate that focuses on construction, real estate, food, hospitality, gaming and media sectors.