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Customer service advisor
$40k-50k (estimate)
Full Time 2 Weeks Ago
Save

Mesa Collision, Inc. is Hiring a Customer service advisor Near Mesa, AZ

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.

With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility.

What are the day-to-day responsibilities?

  • Writes professional estimate on light damaged vehicles
  • Actively asks for the sale on all estimates
  • Understands basic parameters of insurance programs e.g., DRP and non-DRP
  • Obtain all signatures, work authorizations and powers of attorney
  • Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
  • Review all final bills, supplements and vehicles prior to customer contact for delivery
  • Review the completed vehicle to check quality and thoroughness
  • Maintains work area in an orderly and clean manner
  • Takes care to protect customer's vehicles during repair process
  • Works with other associates on daily planning and release meetings
  • Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
  • Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
  • Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
  • Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid

What are the requirements for this job?

  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repairs practices
  • Valid in-state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile

Exciting Benefits and Perks Await You :

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

Exclusive RX Pet program offering discounts on medications

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.

We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.

Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.

Last updated : 2024-08-29

Job Summary

JOB TYPE

Full Time

SALARY

$40k-50k (estimate)

POST DATE

09/01/2024

EXPIRATION DATE

10/22/2024

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The job skills required for Customer service advisor include Customer Service, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service advisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service advisor positions, which can be used as a reference in future career path planning. As a Customer service advisor, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service advisor. You can explore the career advancement for a Customer service advisor below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advisor job description and responsibilities

They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

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Listened attentively to customers needs to ensure a positive customer experience.

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Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.

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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.

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Customer complaints are often assigned case numbers that are used to track the progress of each case.

02/28/2022: Portsmouth, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advisor jobs

Provide customers with solid solutions that meet their needs.

12/12/2021: Chico, CA

Provide technical support to clients; troubleshoot systems.

03/03/2022: Lincoln, NE

Promote service retention while reducing cancellations.

02/24/2022: Biloxi, MS

Stop Complaining About Missed Calls.

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Confident with the ability to communicate to customers, colleagues, and staff at all levels.

02/13/2022: Santa Rosa, CA

Step 3: View the best colleges and universities for Customer Service Advisor.

Butler University
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