6 Customer Care Representative Jobs in Bridgewater, MA
Messer is Hiring a Customer Care Representative Near Bridgewater, MA
Why Messer?
Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.
The true strength of Messer is our people-at every level and in every role.
Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.
Messer stands apart because we put what matters first, and you matter.
Core Responsibilities:
* Customer Care Representative to primarily act as a customer liaison for inbound/outbound customer inquiries/disputes via email, chat, or phone calls.
* Being responsive and timely to Customer Inquires
* Primary resolver of first contact resolution cases and provide immediate solution to customers.
* They initiate and ensure cases are being processed through our case management tool and providing follow up on NFCR (Non-First Contact Solution Cases) to customers
* Contributing to quality calls of our customer experience though our customer contact center Genesys Phone Cloud System.
* Updating and maintaining purchase orders for customers
* Actively promoting and informing customer of our digital alternatives such as e-POD, e-Billing, NSC Online and Customer Portal
* Maintaining Customer Contact information for our digital services such as e-Billing, and e-POD
* Take pride in the part we play in shaping the customer experience with Messer Customer Service
* Own the end-to-end process on behalf of customer, quarterback resolution/escalation
Required Education:
* High School Diploma
* Preferred college diploma in business administration, marketing, or relevant studies
* At least 1-2 years of customer service or administration experience
Skill Set:
* Customer Focus
* Professional Communication
* Critical thinking and problem-solving skills
* Efficient in Multi-Tasking
* Excellent Phone Skills
* Friendly, Organized, Active Listener, Proactive
* Preferred Experience with B2B
Computer Skills:
* SAP
* Salesforce
* PowerPoint
* Excel
* Word
About Messer:
Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.
We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.
If you need assistance with the application or would like to request accommodation, call (877) 243-1030.
Job Summary
Full Time
$43k-54k (estimate)
06/25/2024
07/11/2024
messeramericas.com
EASTOVER, SC
3,000 - 7,500
1879
Private
PATRICK BROWDER
$1B - $3B
Energy
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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
