**Description**

A. M. Castle & Co. has over 1 30 years of experience as a leader in the metals service center industry. We provide exceptional benefits , including but not limited to : medical, dental, vision, 401K match, paid time off, paid parental leave, employee recognition, disability benefits , and tuition reimbursement.

PURPOSE:

This position is responsible for providing administrative support and service to sales teams and customers and becoming a liaison to coordinate efforts between departments in order to expediently respond to a customers need. Researches status of orders, resolves customer product and/or service issues for sales representatives, and provides ongoing customer and sales support with the end goal of positively affecting customer service and efficiency.

ESSENTIAL DUTIES & RESPONSIBILITIES (performs other duties as assigned):

* Supports and processes territory sales orders and order changes including price quotations, order preparation, purchase order follow up, and confirmation of shipment dates. Retrieves customer information, verifies inventory levels, and processes purchase orders via manufacturing resource software.

* Responds to customer requests for corrected or incomplete paperwork and communicates changes to appropriate department/teams. Investigates customer material claims, coordinates with supply chain and purchasing, and communicates findings to personnel initiating claim.

* Learns Castle Metals products, applications, terminologies and sales flow. Answers overflow phone lines for sales providing customer service.

* Researches/investigates past due invoices on dispute list, and orders that have not been shipped, follows up with appropriate individuals regarding current status .

* Maintains service records, credit memo logs, receiving logs, and shipping reports.

* Investigates customer claims and responds with findings, via letter, claim denial form, or corrective action report to appropriate parties.

* Verifies customer credit status with accounting department and completes necessary paperwork to issue credit or debit.

* Performs other duties as assigned which can vary by location/Region supported:

May expedite buyouts for sales and assists with sourcing material from buyout sources prior to purchasing material.

May initiate pick up of defective or unusable material and issues subsequent credit memos, debit memos, and return of goods to vendor.

REQUIRED QUALIFICATIONS:

* High School Diploma or GED

* Demonstrated ability to multitask

* Computer literacy including proficiency with MS Office and internet-based programs

* Advanced oral and written communication skills

* High energy and the ability / willingness to learn and grow into Inside Sales Rep position

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

* General office environment (keyboard, mouse, telephone use)

* Manual dexterity (grasp, hand/wrist movement)

We ar e an Equal Opportunity Employer

Please view Equal Employment Opportunity Posters provided by OFCCP

Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.