106 help desk specialist Jobs in atlanta, ga
Cynet Systems is Hiring a Help Desk Support Specialist Near Atlanta, GA
Responsibilities:
- Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.
- User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.
- nswering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.
- Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.
- Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.
- Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow.
- Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
- Proven experience in a Service Desk or IT support role.
- Required 2 years of technical support experience.
- Proficiency in using ServiceNow for incident and request management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and technical troubleshooting skills.
- bility to work effectively in a high-demand environment with challenging users.
- Commitment to maintaining a high level of customer satisfaction.
- Previous experience in a similar Service Desk or support and problem resolution role.
- Technical Certifications preferred: Candidate should have one of the following certifications A , Network , or Security , or a minimum 2 years of technical support skills in a Service Desk role.
- Familiarity with support tools and techniques.
Job Summary
Full Time
$56k-70k (estimate)
09/14/2024
09/27/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
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The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.
