Job responsibilities Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions.
Monitor infrastructure, servers, databases, distributed batch jobs.
End to end view of issues for objectivity
Support Sustained Resiliency, Disaster Recovery, and High Availability events.
Coordination and communications during critical outage situations
Single voice for our line of business and for cross line of business incidents
Influence senior technology leads across organizations to ensure timely resolution of incidents

Required skills Experience in troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications (distributed, Mainframe, Middleware) or infrastructure in a large-scale technology environment both on premises and public cloud
Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions
Experience in observability and monitoring tools and techniques
Proficiency in Infrastructure management ( Unix / Linux , DB Oracle ,Kubernetes,Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lamda, Casandra, Redis Cache,HAProxy
Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.