11 Desktop Engineers - Desktop Engineer IV Jobs in Stamford, CT
Metasys Technologies is Hiring a Desktop Engineers - Desktop Engineer IV Near Stamford, CT
Stamford, CT, (onsite)
12 Month ContractOverviewProviding 1st contact support for desk end voice-related incident and request management.
Responsibilities
- Test and deploy new telephony devices (IPC dealer-board, Avaya handsets, headsets).
- Troubleshoot user-related incidents; escalate to 2nd/3rd line as needed.
- Support IPC, Avaya Telephony, and Zoom issues at users' desks.
- Coordinate with 2nd/3rd line support and third parties (e.g., IPC).
- Maintain communication on incident/request progress.
- Record incident investigations in the incident management system.
- Assist other engineers and provide out-of-hours support for changes or major incidents.
- Experience with trade floor support and trader voice telephony (IPC, Avaya, Zoom).
- Understanding of telephony solutions and integrations.
- Ability to support telephony issues and escalate as necessary.
- Familiarity with IT Service Management tools (ServiceNow).
- Ability to work onsite and cover various deskside support activities.
Job Summary
Contractor
IT Outsourcing & Consulting
$60k-74k (estimate)
07/04/2024
08/02/2024
metasysinc.com
DULUTH, GA
200 - 500
2000
SANDEEP GAUBA
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Metasys Technologies
At Metasys Technologies, we help our customers think attract, engage and retain top talent. We offer a number of services to help organizations position themselves for the future of work. These services include: (1) Payrolling, (2) Contract Staffing, (3) Executive Search, (4) Managed Service Programs and (5) Advisory Services to round out your procurement and talent strategy. Today, we work with over 50 leading global organizations to drive impact for their HR and procurement teams. We pride ourselves on value creation, thought leadership and exceptional service.
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