Role Value Proposition:

The Enterprise Monitoring team in the Observability & Reliability organization is looking for an Associate Engineer to join a diverse team with responsibility for Infrastructure, Application, Network, Container, and Log monitoring platforms. These platforms help ensure stability for critical infrastructure and applications, and they provide valuable performance metrics to the business, allowing for better insight into the entire IT landscape. O & R is a growing organization responsible for Incident, Problem, Change, Release, Knowledge, Service Desk, and Major Incident Management.

Key Responsibilities:

• Develop a strong technical understanding of MetLife Observability & Monitoring platforms
• Provide guidance and Tier 3 platform support to internal stakeholders
• Investigate, troubleshoot, and remediate issues with platforms & data collection
• Work with stakeholders to develop new solutions according to business needs
• Automate manual processes using available tools or custom code

Essential Business Experience and Technical Skills:

• Problem-solving skills, attention to detail, and ability to investigate complex technical issues
• Scripting or programming background, with python, javascript and shell scripting exposure
• Strong interpersonal skills and the ability to develop and maintain relationships with stakeholder teams
• Fast learner who is eager to learn new technologies and tools
• Excellent work ethic and willingness to take ownership and accountability for project delivery
• Bachelor’s degree in technology, engineering, or equivalent industry experience

Preferred Skills:

• Exposure to technologies used in modern datacenters and high-level technical understanding
• Understanding of full-stack application architectures and development methodologies
• Experience with Agile and DevOps concepts, including version control and CI/CD pipelines
• Exposure to one or more of the following: Elasticsearch, Ansible, Splunk, Azure DevOps, Kubernetes