Overview:

Join our team as a Call Center Representative and be part of a dynamic and customer-focused environment. We are looking for individuals who are passionate about providing exceptional service and have excellent communication skills.

Responsibilities:

- Handle inbound and outbound calls in a professional manner

- Answer basic dog grooming, daycare & boarding questions with pricing

- Provide accurate information to customers regarding products or services

- Assist customers with inquiries, concerns, and problem resolution

- Utilize data entry systems to document customer interactions

- Meet or exceed sales targets through effective communication and persuasion

- Analyze customer needs to recommend appropriate products or services

- Maintain a high level of phone etiquette and customer service standards

Qualifications:

- Proficient in English; fluency in additional languages is a plus

- Strong customer service skills with the ability to communicate effectively

- Experience in data entry and navigating computer systems

- Excellent phone etiquette and the ability to handle high call volumes

- Sales experience is beneficial for upselling or cross-selling opportunities

- Ability to analyze customer information to personalize interactions

- Multilingual capabilities are advantageous for diverse customer interactions

Job Types: Full-time, Part-time, Contract, Temporary, Seasonal

Pay: $14.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Fort Worth, TX 76116 (Required)

Ability to Relocate:

• Fort Worth, TX 76116: Relocate before starting work (Preferred)

Work Location: In person