Description:  The Membership & Events Manager assists the Director of Marketing & Membership in administering the Society’s member recruitment and retention programs. This position plans and executes membership events, as well as provides support/onsite coordination of continuing education courses and Mountain West Dental Institute rental programs. This role is essential in enhancing member satisfaction, retention, and recruitment while organizing high-quality events that promote professional development, networking, and education for our members.

This is a hybrid position allowing for some remote work. Event coordination includes early morning, evening and weekend hours.

Responsibilities:

Membership

• Assists in the development and implementation of strategies for member recruitment, retention and engagement.
• Serves as the primary point of contact for membership
• Assists with budget development for member events and initiatives
• Manages membership database
• Analyzes membership trends and dues process and provides reports
• Prepares membership mailing lists for internal and external requests
• Creates and executes membership surveys and feedback tools to understand member needs and preferences.
• Serves as team co-liaison to the Member Services Committee, attends virtual evening meetings
• Assists with the creation of membership board reports
• Attends quarterly Board meetings (evenings)
• Remains informed about industry trends and best practices in membership and event management.
• Fosters positive working relationships with members, sponsors, industry partners, the American Dental Association, the Colorado Dental Association and student dental organizations
• Attends ADA Recruitment and Retention conference (as allowed by the Executive Director and Board of Directors)

Event Planning

• Plans, coordinates, and executes association membership events, including socials, special events and online continuing education.
• Assists with event sponsors and relationship management
• Prepares, monitors and maintains event webpages
• Manages event budgets and negotiates contracts with vendors to ensure cost-effective solutions.
• Handles event registration processes, including online and on-site registration management and customer services
• Sends event reminders
• Manages onboarding and maintenance of the Society's learning management system
• Assists in the management of the Society’s virtual continuing education programming including speaker recruitment, program scheduling and other related activities
• Provides on-site coordination of membership and CE events; night and weekend work required
• Processes and sends CE verification documents to attendees
• Evaluates event success through attendee feedback and post-event analysis.

Rocky Mountain Dental Convention

• Prepares membership mailing lists for internal and external requests
• Assists with convention registration customer service

Mountain West Dental Institute (MWDI)

• Provides on-site coordination of MWDI rental events; night and weekend work required

Performs other duties as directed

Minimum Requirements:

• Associate’s degree
• Three or more years professional experience

Technical Requirements:

• Proficient in Microsoft Office Suite
• Proficient in social networking sites for business
• Knowledge of web content management systems (WordPress) preferred
• Knowledge of association management systems and/or customer relationship management systems preferred. Fonteva or Salesforce experience is a plus.
• Knowledge of email marketing platforms. Salesforce Marketing Cloud experience is a plus.

Other Skills/Requirements:

• Customer service experience in a professional setting
• Association, member-oriented or non-profit experience preferred
• Ability to work early mornings/evenings/weekends
• Reliable and prompt
• Superior organizational, project management and problem-solving skills
• Attention to accuracy and detail
• Ability to handle multiple projects simultaneously
• Strong communication skills, both verbal and written
• Capable of setting goals, creating timelines and meeting goals and deadlines
• Self-motivated/able to work independently and also able to work in a team environment
• Must be able to lift up to 30 pounds and physically capable of arranging rooms for events
• Ability to travel one to two times per year (depending on budget)
• Ability to quickly and easily learn web-based membership tracking and event registration software, previous experience preferred
• Ability to quickly and easily learn in-house AV and IT systems

Reports to the Director of Marketing & Membership and Executive Director of the Metropolitan Denver Dental Society.