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The Medical Receptionist is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. This position works collaboratively with the clinical care team, including medical, behavioral health, medical case management and other program services to initiate patient appointments. This is a key position with the goal of fostering an environment which promotes patient and client comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions while performing essential front office and back office operational functions in the Health Centers and organization.
Primary Tasks/Responsibilities:
Makes reminder appointment calls
Checks in/out patients/clients for medical care and behavioral health services.
Directly supports Health Center patients to ensure that appointments are seamlessly coordinated for the client to receive integrated, one-stop access to medical care and services at Metro. Performs essential front office and back office program and clinical support function
Scheduling, canceling, and rescheduling patient primary care medical appointments
Greeting patients, checking in patients and properly documenting registration.
Conducts insurance verification
Answers patient and client phone calls
Accurate collection and documentation of copays
Obtaining and entering personal, financial and insurance information into the electronic medical records system.
Other office operational needs supporting patient and client care
Education/Professional:
High school diploma or equivalent.
Minimum 1 year of experience working with an EMR
Minimum of 2 years primary care office administrative experience, performing the tasks and responsibilities listed above.
Knowledge, Skills and Abilities Required:
Knowledgeable in computer software, with the ability to work with word processing, spreadsheet and EMR/EHR programs.
Knowledge and proficient use of computer programs pertaining to job functions.
Professional appearance and behavior.
Ability to work effectively in a fast paced environment and use multitasking skills.
Must be able to speak, read, and write proficiently in English.
Fluent in Spanish is a plus.
Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual orientations in a diverse environment.
Requirements:
Must possess and maintain valid Florida driver’s license and proof of insurance
Must have reliable and accessible auto vehicle.
Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.
At Metro Inclusive Health, employees enjoy their mission to serve others in a truly inclusive workplace that values work and life balance and every individual. We offer:
Vacation time - 14 days to start!
Excellent pay, especially for a non-profit!
Bonuses
Generous retirement plan with 5-7% company match
Medical Insurance, vision, and dental insurance
Many company holidays
Short and long term disability insurance
Education benefits
Pet benefits
Casual dress code
The ideal candidate will have at least 1 year of experience working with an EMR and 2 years of primary care office administrative experience.
Want to know more? Check out our website: www.metrotampabay.org/careers
We will be happy to tell you more!
Job Type: Full-time
Benefits:
401(k)
401(k) matching
403(b)
403(b) matching
AD&D insurance
Dental insurance
Dependent care reimbursement
Dependent health insurance coverage
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Loan forgiveness
On-the-job training
Paid orientation
Paid sick time
Paid time off
Pet insurance
Referral program
Tuition reimbursement
Vision insurance
Healthcare setting:
Outpatient
Medical specialties:
Primary Care
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
relevant work: 2 years (Preferred)
customer service: 1 year (Preferred)
working with an EMR: 1 year (Preferred)
Work Location: In person
Starting at $19.00 hourly
Full Time
Retail
$35k-42k (estimate)
06/26/2024
06/27/2024
metrotampabay.org
SAINT PETERSBURG, FL
<25
1992
LYNNE MULLEN
<$5M
Retail
In 1992, METRO began serving those living with or affected by HIV, a community that was not included among traditional healthcare channels. Now with four Tampa Bay locations and a new 47,0000 sq. ft. St. Pete headquarters, METRO has grown to impact the lives of many within our LGBTQ+ communities, becoming the primary care of choice, while the theme of inclusivity continued to guide the organization in many ways. Community Impact: In 2018, METROs services touched the lives of 18,204 individuals directly and another 8,874 through outreach, for a total of 27,078 individuals impacted regardless of... race, ethnicity, religion, sexual orientation, gender identity, age or economic status. Holistic Health: With its partner CAN Community Health, METRO remains the only area organizations offering primary care alongside HIV care, treatment and management. METRO also uniquely combines counseling, medical and social programming services, under one roof. Health That Gives Back: Through a Copay it Forward program, insured patients accessing primary care, HIV services or that fill prescriptions at one of our partner pharmacies are making healthcare available to under or uninsured members of our community. All-Inclusive Health: METRO pioneered an inclusive approach to healthcare through navigation and linkage connecting every patient to the physical and behavioral health services they need. LGBTQ+ Community & Wellness Programming: METRO continues to provide LGBTQ+ community service programs at little to no cost. Impacting the lives of hundreds across the Bay area, these continue to be a rare and often life-altering resource for youth, seniors and the Trans community.
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