Metro connects people, places, and opportunities through quality transit services and is seeking a motivated, dynamic, and resourceful Operations Administrator. In this role, the Operations Administrator is responsible for a wide range of projects focusing on documenting, coordinating, and supporting organizational priorities for the Operations Department across a range of activities. Candidates should be passionate about Metro’s mission and helping the department continually improve, execute, and achieve the highest standards. The Operations Administrator should be a detail-oriented, self-starter who acts independently, directs one’s own work, and can handle diverse tasks quickly and accurately within a high-performance environment. This role reports directly to the Sr. Manager of Operations to ensure consistency, accuracy and various reports, documentation, processes and procedures.

Operations Administrator Qualifications:

• 5 years of comparable experience

• Must be 21 years of age.

• Must have a high school diploma, GED, or equivalent.

• Knowledge of or ability to learn Metro’s Operating Policies, Operating Processes, Operating Procedures, Union Contract language, and Rule Book.

• Knowledge of Microsoft Office 365 software suite

• Understanding of Timekeeping and Payroll

• Problem solving ability under constraints and duress

• Understanding of Accident and Incident process and required documentation

• Ability to provide detailed documentation

• Ability to communicate effectively with other staff members in a timely manner

• Ability to manage time and prioritize work effectively

• Regular and predictable attendance and performance of essential job duties

• Support and promote the mission, vision, and values of Metro

• Strong attention to details

• Good at organizing, prioritizing and follow through

Operations Administrator Essential Duties:

• Analyzing payroll information and identifying potential issues

• Perform routine documentation audits

• Perform daily/weekly/monthly/annual reporting and data analysis

• Coordinate process workflow between dispatchers, field supervisors, and management

• Verify payroll information weekly

• Track and manage Operator absences by type

• Verify approvals on absence types and track Operator attendance

• Document attendance violations and provide to management

• Track accident and incident documentation and verify all information is included

• Provide first line of support for Operator payroll issues

• Create documentation on procedures in keeping with best practice guides

• Maintain process documentation at dispatch positions, making sure that each Dispatcher has the most up-to-date process documents.

• When necessary, review video evidence for customer complaints, accidents, and incidents to verify validity and provide details to Operations Manager

• Communicate effectively with all team and all staff members

• Respond to email and voicemail in a timely manner, and provide updates on work being completed

• Promotes Metro’s mission, vision, values, and initiatives to continually enhance organizational culture.

• Performs other duties as assigned

Operations Administrator Benefits:

• Low-cost employee contributions for individual and family group health, vision, and dental insurance

• Company paid life insurance.

• Company paid short term and long-term disability insurance.

• Pre-tax payroll deduction for flexible spending account

• Ten paid holidays per year

• Paid vacations.

• Pension plan

• 457(b) retirement savings plan

• Tuition reimbursement program

• Complimentary transit pass

ONLY THE BEST QUALIFIED APPLICANTS WILL BE CONTACTED. NO PHONE CALLS.

"An Equal Employment Opportunity Employer"

Metro considers applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran’s status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law.

Job Type: Full-time

Pay: $58,032.00 - $70,928.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• similar: 5 years (Preferred)

Work Location: In person