15 IT Help Desk Manager Jobs in Bethesda, MD
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MetroMSR is Hiring an IT Help Desk Manager Near Bethesda, MD
Location: Onsite (Limited Remote Flexibility)
We're on the lookout for a dedicated IT Help Desk Manager to join our team. In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk. This position offers both hands-on technical leadership and managerial responsibilities, driving the efficient delivery of IT support services.
Key Responsibilities
We're on the lookout for a dedicated IT Help Desk Manager to join our team. In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk. This position offers both hands-on technical leadership and managerial responsibilities, driving the efficient delivery of IT support services.
Key Responsibilities
- Daily Operations Oversight: Lead and manage the day-to-day activities of our IT helpdesk, ensuring that support is provided promptly and effectively.
- Policy and Procedure Development: Develop and implement IT policies and procedures that align with the organization's operational needs, enhancing efficiency and compliance.
- Collaborative Engagement: Collaborate closely with various departments to gain insights into their IT requirements and ensure those needs are met comprehensively.
- Project Management: Take charge of IT projects related to system upgrades, installations, and configurations, contributing to the enhancement of our IT infrastructure.
- Compliance Assurance: Ensure strict compliance with industry regulations and standards pertaining to data security and privacy, safeguarding our sensitive information.
- Supervision of Outsourced Staff: Provide guidance and oversight for our outsourced helpdesk staff, ensuring their performance meets our high standards.
- Performance Reporting: Prepare detailed reports on helpdesk performance and system issues, presenting insights to senior management for informed decision-making.
- Educational Background: Possess a bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: Accumulate a minimum of 8 years of experience in IT support services, preferably within the biotech or pharmaceutical industry.
- Technical Proficiency: Demonstrate expertise in implementing and managing IT support tools and ticketing systems, with a preference for Freshworks.
- Industry Knowledge: Exhibit a strong grasp of IT systems, networks, and software commonly used in the biotech/pharmaceutical sector.
- Inventory Management: Manage inventory levels and ordering for stocked IT equipment, ensuring adherence to budgetary constraints.
- Onboarding/Offboarding: Possess experience in overseeing employee onboarding and offboarding processes related to IT asset provision and access management.
- Problem Solving: Showcase exceptional problem-solving skills, maintaining composure in high-pressure situations.
- Leadership Skills: Demonstrate effective leadership skills, with a dedication to achieving results.
- Customer-Centric Approach: Embrace a customer-centric mindset, focused on delivering exceptional service.
- Security Awareness: Be familiar with data privacy regulations and stay updated on cybersecurity best practices.
- Certifications: Possess certifications such as ITIL or similar, further enhancing your qualifications.
- Tech Stack Proficiency: Familiarity with O365, Active Directory, Azure, and Amazon Web Services (AWS) is a plus.
- Regulatory Knowledge: Knowledge of GxP (Good Practices) regulations in the pharmaceutical industry is beneficial.
- Document Management: Experience with access management in document management systems like SharePoint and Box.com adds value.
- Website Management: Background in website management is a desirable skill.
- Mobile Device Management: Proficiency in administrating mobile device management, particularly with Intune, is advantageous.
- Single Sign-On (SSO): Experience with single sign-on (SSO) solutions like OKTA is beneficial.
Job Summary
JOB TYPE
Full Time
SALARY
$113k-144k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
06/23/2024
WEBSITE
metromsr.com
HEADQUARTERS
Alexandria, VA
SIZE
<25
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The job skills required for IT Help Desk Manager include Help Desk, Leadership, Problem Solving, Computer Science, IT Support, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Manager. Select any job title you are interested in and start to search job requirements.
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