About the role

Qualifications

• 3 years of work experience in a highly technical support organization or in engineering
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Familiarity programming in one of Typescript, Python, or Ruby
• Strong written and verbal communication skills
• A mindset of customer empathy and ability to solve challenging problems

Nice to Have:

• You have worked on modern enterprise software which is business critical

What you might work on

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality
• Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team
• Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
• Design and assist in implementing a comprehensive knowledge base to assist customers with using our product

Impact you'll have

• Through your interactions with individual customers, you will help improve our product for everyone.
• Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

We don't filter based on current expertise, so at Metronome you will learn

• AWS (S3, RDS, API Gateway, ECS, Fargate, Lambda, MKS, and more!)
• Infrastructure as Code (Terraform, Serverless Framework)
• Languages (Python, Typescript, Java - for working with Kafka)
• Frontend Tools and Frameworks (React, Apollo GraphQL, Webpack, React Testing Library)
• CI/CD (AWS CodePipeline & CodeDeploy, CircleCI)