112 Desktop Support Technician Jobs in New York, NY
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MetroPlusHealth is Hiring a Desktop Support Technician Near New York, NY
About NYC Health HospitalsMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly owned subsidiary of NYC Health Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position OverviewThe Desktop Support Technician will provide support of computer hardware, operating systems, networks, and application software. Must be able to install and configure computer desktops, laptops, printers, mobile devices, and software applications in a LAN/WAN environment. Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment.
Job Description
- Provide support of computer hardware, operating systems, networks, and applications
- Install and configure computer desktops, laptops, printer, mobile devices, and software.
- Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
- Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use
- Excellent problem solving
- Strong communication skills
- Hardware and Software troubleshooting
- Customer service focused
- Experience controlling IT inventory, assets, and deployed software
- Eye for detail and the ability to carefully document work performed
- Desire to continually learn new technologies and products
- Prior experience with ServiceNow ticketing system
- Demonstrated experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems, determining the source of problems and detailing their level, priority and nature
- BA or BS in Computer Science, Information Systems or related discipline, or 3 years of experience.
- 2-3 years of relevant experience in Desktop Support and Terminal Services required
- Familiar with Lenovo and Dell computers
- ITIL Certification a plus
- Extensive experience supporting Microsoft Operating Systems and Office Suite
- Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
- Experience supporting VPN clients and VPN Administration
- Experience supporting and setup of Droid, iPhones, iPads, and other PDA devices
- Experience supporting internal clients remotely via Remote Control tools such as WebEx and RDP
- Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
- Ability to install and troubleshoot printing issues remotely
- Integrity and Trust
- Customer Focus
- Functional/Technical skills
- Written/Oral Communication
Job Summary
Full Time
$64k-80k (estimate)
08/27/2024
09/05/2024
The job skills required for Desktop Support Technician include Customer Service, Desktop Support, Operating System, Computer Hardware, Problem Solving, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
03/02/2022: Rochester, NY
Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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