Location(s): Shinola Hotel, Book Tower & The eXchangePosition: Valet Captain Site LeadPay: from $18 to $20 - Tips are separate!!!Shift: Mornings, Afternoons & Mid-nightsType: FT or PTHOSPITALITY EXPERIENCE IS A MUST.MUST HAVE A VALID DRIVER'S LICENSEValet Captain Site Lead Position SummaryThe Valet Captain Site Lead is an entry-level managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of the location(s) in the absence of the Operations Manager, or will have full responsibility for a smaller location not assigned an Operations Manager. The Assistant Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis Parking standards.Valet Captain Site Lead Duties and ResponsibilitiesManage a team of hourly employeesSchedule shifts and verify time & attendance trackingPlan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metopolis Parking standardsInterview, hire, and develop team members in partnership with Operations Manager and/or Area DirectorEnsure team members complete all necessary trainingWork with Operations Manager and Area Director to control spending and keep expenses within approved budgetMaintain maintenance control documents while meeting maintenance goalsPromote safe work practices by conducting safety audits and coaching individual staff membersEnsure all client operational documentation is compete and recorded for client and Metropolis Parking recordsEnsure Metropolis Parking's standards of Customer Service are metGreet customers and clients in a courteous mannerCommunicate with customers and staff for general inquiries about parking, parking locations, and customer service inquireObserve and coach team members to meet customer service standardsConduct performance evaluations that are timely and constructivePerform specific operational responsibilities as required based on the needs of the assigned locationPerform other duties as assignedValet Captain Site Lead Essential FunctionsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.Incumbent must be able toStand for up to six (6) consecutive hoursWork outdoors in all weather conditionsCommunicate effectively in written and spoken English with team members and customersIf working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes.If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location.Site Lead Position QualificationsSkills and AbilitiesAbility to plan and manage time for multiple tasks to meet established deadlines.Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information.Able to detect safety concerns and adjust accordingly.Must be able to communicate effectively in both written and verbal formMust maintain confidentiality of all work-related information.Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.Education and ExperienceHigh School Diploma or GED required; some college preferredPrior business experience preferredScheduling and payroll knowledge a plusCertificates and LicensesIf working in a valet or shuttle operation, a clean driving record and current driver license must be maintained.Other RequirementsMust be at least 21 years of ageMust be able to work a flexible 40-hour week, including nights and weekendsMay be required to travel to and from local assigned client sitesExpected to constantly work in all outdoor weather conditionsRequired to wear a uniform and follow appropriate grooming standardsPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, stand, and handle or feel. The employee is frequently required to reach and may be frequently required to sit. The employee is occasionally required to walk and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee may be required to remain in a stationary position for extended period.