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This is the second level in the Student Services series. Incumbents provide comprehensive information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, records and transcripts, career services, international students, and disability services. Major duties and responsibilities include: coordinating academic support programs; assisting students with enrollment, registration, financial aid application, and other student support services; providing referrals; preparing and reviewing records, forms, and documents; preparing correspondence and reports; reconciling accounts; processing payments or refunds; maintaining database; completing Federal verifications; and providing support to supervisors, counselors, managers.
* EOE/M/F/Vet/Disabled

This job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

• Assists students with enrollment, registration, financial aid application, academic advising, testing, accommodations, and/or other student support services; facilitates the assigned program operations by interviewing current and prospective students to determine program/service eligibility, providing necessary information, troubleshooting issues, proctoring tests, assisting students with completing paperwork, and performing related activities.
• Responds to inquiries from students, staff, instructors, and the public via phone, email, or in person; resolves complaints and issues; directs applicable issues or requests to appropriate personnel/departments; provides course information, referrals, and resources; and assists students with using College facilities.
• Prepares, processes, and/or verifies records, reports, worksheets, forms, loan packets, transcripts, promotional materials, presentations, and other documents; maintains, scans, files, and records student and other confidential data; work may involve utilizing software systems to update and maintain databases and records; running reports and queries; researching and compiling general and financial information; and ensuring compliance with Federal, State, and other applicable laws, policies, and procedures.
• Performs administrative duties to include ordering supplies, processing correspondence, completing purchase requests, creating meeting agendas, reserving rooms, scheduling appointments, sending out reminders, entering and approving facility requests, and setting up rooms.
• Performs accounting duties to include managing and reconciling student and other third party accounts; preparing journal entries; making deposits; creating check requests; setting up payment plans; managing cash drawers; reviewing and adding or removing holds on student accounts; performing debt recovery and collection; preparing deposits; processing student fees; calculating, communicating, and returning financial aid funds; and adjusting awards based on Federal guidelines.
• Coordinates with students, instructors, academic advisors, the public, and other internal and external staff, departments, and agencies to communicate information regarding College services and requirements, assist with special event operations, and assist with administrative duties.
• Provides support to supervisors, counselors, and managers by prioritizing and assigning work, and training staff in assigned area of operations when necessary.
• Performs other duties of a similar nature or level.

Knowledge

• Applicable academic programs, and/or other related programs;
• Customer service principles;
• Applicable Federal, State, and Local laws, rules, regulations, policies, and procedures;
• Program support principles and practices.

Skills

• Providing academic support services in assigned area of operation;
• Providing program support;
• Using a computer and related software applications;
• Compiling and reviewing data and information and making sound recommendations based on findings;
• Maintaining confidentiality;
• Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised Physical Requirements Licensing Requirements

None.