TITLE: Maintenance Supervisor

REPORTS TO: Regional Maintenance Manager

FLSA STATUS: Exempt

SUMMARY

The “Maintenance Supervisor” (MS) performs various corrective and preventive maintenance duties as well as special projects necessary to maintain and enhance the community, including, but not

limited to, HVAC, plumbing, electrical, carpentry, janitorial and grounds duties, etc. This

individual may work alone or with others on a large community. Metropolitan Holdings is dedicated to exceptional customer service, which includes interactions with residents, guests, and

co-workers. Employees are expected to use their best judgment in determining the most appropriate course of action, using customer service as a guiding principle.

JOB DUTIES:

• Prioritizes, completes and/or delegates maintenance work and maintenance service requests, to include,

but not limited to: grounds, cleaning, specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable.

• Schedules and provides on-call maintenance for evenings, weekends and holidays as
• Tracks the status of all work
• Manages and executes the Make-Ready/Turn
• Completes move-out checklist assigning appropriate move-out charges, and forwards to
• Schedules and inspects employee and vendor/contractor work performed to ensure quality, completeness, and compliance with company standards.
• Purchases supplies adhering to the property budget and company policies and
• Participates in the preparation and management of the operating budget and monthly variance
• Inspects the physical apartment site identifying all areas in need of immediate or future

repairs and maintenance and provides an inspection report to the Property Manager and Regional Maintenance Supervisor (RMS) for review.

• Participates in staff selection/interview
• Trains all service staff under the approval and direction of the
• Prepares annual reviews, implements goals, objectives and personal development plans for all direct reports.
• Performs other duties as Actual job duties/responsibilities may vary depending on community size.

PERFORMANCE OBJECTIVES:

Include, but not limited to:

• Service Request Quality Resolution and Timeliness
• Unit Turn Quality & Timeliness resulting in minimized down days
• Customer Service Feedback
• Attention to Curb Appeal
• Special Projects
• Budget compliance

PREFERRED KNOWLEDGE, SKILLS, EDUCATION and EXPERIENCE

• High school diploma or equivalent combination of education, training or
• Ability to obtain CPO
• Current holder of Universal EPA
• Advanced level maintenance skills related to: painting, carpentry, electrical, HVAC and
• Project Management skills including planning, organizing and task coordination
• Negotiation and conflict resolution
• Compliance to OHSA, maintaining SDS documentation
• Must be detail oriented and
• Mastery in safety procedures regarding hazmat, eye protection, lock out tag out, machinery and basic first aid.
• 1-3 years management
• Able to work overtime and emergency call
• Must be able to communicate effectively verbally and in
• Must be able to read and comprehend the English
• Valid Driver’s License and reliable

WORK ENVIRONMENT

The Maintenance Supervisor works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. Depending on the property, hours range from 7 am – 7 pm. may be scheduled to work weekends (Sat/Sun). Must be available to work over-time as needed. The MS should be flexible and readily available depending on the needs of the property.

PHYSICAL REQUIREMENTS

• Must be able to reach and grasp with hands and
• Able to stand, crawl, crouch, stoop, squat and kneel for prolonged periods of
• Able to regularly lift and/or move objects weighing 50
• Operate power tools
• Must be able to occasionally drive during the course of

This job description does not include all duties to be performed by the incumbent. Employees will be required to perform additional duties as directed by their supervisors. All duties and responsibilities are essential job functions and requirements and are subject to possible modifications to reasonably accommodate individuals with disabilities.

CORE VALUES

Metropolitan Holdings is dedicated to exceptional customer service, which includes interactions with residents, guests, and co-workers. Metropolitan Holdings employees are expected to use their best judgment in determining the most appropriate course of action, embracing and upholding the Core Values as their guiding principle.

Live with Integrity

The quality of being honest and having strong moral principles is paramount to the success of our organization.

Are Accountable

We are accountable to ourselves. Our success is a result of what we do.

Are Humble

We are humbled by the opportunity to serve each other in our organization with a low self-preoccupation. No egos and no jerks.

Bring Tremendous Effort Everyday

To be the best we can be we have to enthusiastically bring passion, tenacity, and energy every day to what we do.

Look At Things Creatively

We challenge ourselves to break out of established patterns in order to look at things a different way