Job Location Rockville #972 - Rockville, MD Education Level High School **Job Summary:**

STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations.

**Responsibilities and Duties:**

**Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.**

* Implementation and reinforcement of Operational Excellence -

* Comply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standards

* Embraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.

* Acknowledgment of customer within 10 seconds.

* Executes 5-foot rule.

* Answers telephone within 3-rings and follows telephone standards.

* Executes no handles policy .

* Greets customers using escort and lounge orientation procedure.

* Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.

***Employees may perform the duties of one or more of the following roles at any time.***

***Each position includes, but not limited to, the following tasks:***

* Role of Cashier

- Ability to perform simple math calculations

- Complete computer-based training and hands on proficiency exam up to CSA duties

- Operate point-of-sale computer system

* Role of Courtesy Technician, (CT)

* Complete computer-based training and hands on proficiency exam for Courtesy Technician duties

* Assists with tire rotation, if applicable

* Vacuum interior floors

* Clean exterior windows

* Role of Upper Bay Technician, (UBT)

* Complete computer-based training and hands on proficiency exam for Upper Bay Technician duties

* Assists with tire rotation, if applicable

* Inspect key components

* Inflate tires

* Check and fill various fluids

* Oversee the overall flow of assigned vehicle to increase throughput and efficiency

* Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed

* Role of Lower Bay Technician, (LBT)

* Complete computer-based training and hands on proficiency exam for Lower Bay Technician duties

* Drain oil and replace oil filter

* Check and fill all gearboxes

* Lubricate chassis

* Perform ancillary lower bay services

**Qualifications and Skills:**

* Valid drivers license is required

* Able to drive vehicles with automatic and manual transmissions

* Exceptional customer service and customer relations skills are essential

* Ability to work in a professional, fast-paced environment

* Excellent written and oral communication skills

* Ability to speak effectively with customers and employees

* Ability to provide appropriate technical communication to customers

* Ability to practice fairness and diplomacy as well as the ability to problem solve is essential

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

* While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another

* The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl

* High-school diploma/GED