Assistant Manager – Arlington Theatre/Event Center
Metropolitan Theatres Corporation
Arlington Theatre – Santa Barbara, CA

The Arlington Theatre was built in 1931 and designed in the Mission Revival style reminiscent of a colonial Spanish town featuring a fountain and villas. This theatre is a legendary, historic landmark with seating for over 2,000 guests and is home to first run movies, live performance and major film festival events.

The Assistant Manager assists the General Manager in the overall management, promotion and operation of the facility including booking, private event sales, marketing, staffing, production maintenance and all related operations.

General Duties & Responsibilities

• Respond to guest comments and criticism in a positive manner, viewing such opportunities to build guest loyalty.
• Assist in creating an environment that consistently provides high levels of service to our guests.
• Monitor sales activities to ensure that our guests receive excellent service and quality goods.
• Resolve guest concerns regarding service, films, concession products, condition of facility, their overall experience and more.
• Perform opening and closing procedures. Oversee the daily operations of the theatre. Handle tasks such as counting money, making deposits, balancing cash drawers, and performing nightly and weekly inventories.
• Proficient in all the functions of the POS system.
• Train staff in all aspects of company policies and procedures.
• Management of all marketing materials.
• Enforce safety, health, and security policies and procedures.
• Handle floor operations such as allocating resources effectively, recognizing and anticipating problems, and reacting quickly to provide solutions.
• Projection booth operations, including the ability to properly operate, maintain and troubleshoot digital projection systems.
• Complete reports accurately and in a timely manner.
• Delegate projects and assignments to others, and follow up to insure accurate and timely completion.
• Ability to adapt to changes and take on new responsibilities with a positive attitude.
• Control costs by ordering proper amount of product according to business levels. Minimize waste (spoilage/damage).
• Manages, coordinates, and responds in a timely manner to all requests from the corporate office.

Live Event Duties & Responsibilities

• Handles calendar event tracking and all functions to setting up live events in a ticketing system.
• Coordinate all operations between rental clients and various in-house staffing and vendors.
• Supervise all staff during live events (ticketing, security, ushers, caterers, backstage cleaning, etc.)
• Delegate effectively to ensure the entire operations is running smoothly. Must be accessible during event to resolve issues that might arise during the event.

Requirements

• Must possess excellent communication skills.
• Must be a team player and have good leadership qualities.
• Hours to include nights, weekends and holidays.
• 2 or more years in customer service
• 9 months in a team leadership role

About the Company

Los Angeles based Metropolitan Theatre Corporation has been a privately held company owned by the Corwin family since 1923. Metropolitan currently operates a diverse collection of historic properties and state-of-the-art multiplexes among its 14 theatres in California and Colorado. Metropolitan is focused on achieving its next generation growth plan through new development, theatre acquisitions, and providing theatre management services.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Santa Barbara, CA 93101 (Required)

Work Location: In person