Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 06/28/2024
Sales and Customer Support Specialist
Introduction
We are seeking a Sales and Customer Support Specialist to join our Sales and Services Team. You will be responsible for assisting site account managers in managing current and new sales opportunities, contact to customer delivering time sensitive information in accordance with Metso processes, tools, and policies, while utilizing solid customer and sales support practices. Your role plays a crucial part in working closely with customer contacts, site account managers, customer service team and other internal departments as a liaison for customer support. In this position, you will report to Tina Edmonds, Services Inside Sales & Contract Manager.
This position is mainly located in Phoenix, Arizona but we are happy to offer flexible working arrangements, including hybrid options. However, it involves up to 30% travel within Phoenix.
Team you belong to
You will join a team of Sales and Customer Support Specialists responsible for stakeholder communication and relationship management (customers, suppliers, internal units).
What you'll do

• Manage FCX-Metso LineOfSight2.0 planning, coordination meetings across FCX site planners/buyers, the Metso Freeport Team Leader, and MO quote & order management services.
• Responsible for managing lessons learned, identifying continuous improvement opportunities and provide feedback to relevant stakeholders.
• Participate in customer meetings and site visits.
• Special projects to be assigned based on need.
• Work with customer service team to support warranty process RCA and resolution as applicable.
• Ensure that information updates are done in Installed Base.
• Provide support (technical and cost input) for sales cases and proposals.
• Adhere to Metso Safety standards and complete needed trainings to visit customer site.

Who you are

• 3 years' experience in customer relationship management.
• Working knowledge of SAP and CRM preferred.
• Excellent skills in dealing with customers, vendors, and other company personnel.
• Excellent client management and business literacy skills.
• Strong interpersonal and negotiation skills.
• Excellent verbal and written communication skills to develop strong trusting relationships to gain support, motivate others and achieve results.
• Manage multiple conflicting priorities in a fast-paced environment.
• Ability to understand domestic and international matters to meet domestic and international objectives.
• Be flexible and available to interact with customers as required.
• Take initiative to identify and anticipate customer needs and make recommendations for implementation.

What's in it for you

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus -global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch
Want to rise above the possible with us? Click 'Apply now' to leave your application.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial