About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
Mettler Toledo is seeking to hire an Inside Sales - Support Representative for our Columbus, Ohio location. You will be a crucial part of the Inside Sales Team responsible to providing support to our Lab and Industrial customers. You will primarily be responsible to support our Field Sales organization by nurturing inbound requests, leads, and supporting Order Management in sales order completion.
Essential Duties and Responsibilities
* Actively lead customers through the sales cycle from quote to closing of sales
* Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service and urgency to response/follow-up
* Support in installation confirmations with our scheduling and field teams
* Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
* Accurately and quickly, provide reference quote for products, services, and solutions to accounts that do not need product selection guidance.
* Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity.
* Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings
* Other duties as assigned
What You Need to Succeed
* A bachelor’s degree in business or any relevant field is required
* Must have 1 - 3 years experience in sales, customer service and/or marketing
* Inbound or outbound call center experience or worked in a sales development role before is a plus
* Experience using SAP's CRM system is a plus
* The ability to make confident and reasoned decisions regarding processes that affect everyday work, and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is required
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, employee wellness programs, plus other perks and discounts
* Parental and caregiver leave policies
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here.
References
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1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy_2024-07.pdf
2. https://www.eeoc.gov/employees-job-applicants