Job description

The Assistant Retail Store Manager is responsible for day to day store performance, including staff oversight, sales, customer service, and visual merchandising; develops a positive and effective store staff while creating an enjoyable shopping experience for our customers; assigned to a retail store under regional management. Go to mexicaliblues.com/employment and fill out a job application today!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for creating a very positive ("glass half full"), happy atmosphere for both customers and employees as the mascot of the brand; responsible for the customer experience from the time customers enter the parking lot until they leave the parking lot.
• Creates an effective store team through supervising, motivating, developing, guiding and giving direction to all store staff; works with the Regional Manager to recognize exceptional performance and address disciplinary issues.
• Offers customer service and sales advice on the sales floor during retail hours.
• Opens and closes stores on a set schedule; openers arrives 15 minutes ahead of store opening.
• Helps the store meet sales goals through exceptional customer service and genuine salesmanship,

including meeting/greeting every customer, interacting with customers, asking leading questions,

providing product information and helping customers make purchases.

• Educates and trains store staff on merchandise, registers, customer service and salesmanship.
• Creates an environment of discovery in the store that sparks customer interest through an always

changing opulent environment.

• Works with the Store Manager to execute Mexicali Blues processes and procedures that ensure

that the "back" of the store works as well as the "front" from a customer perspective.

• Performs opening and closing store procedures (Register, Security, Banking, Paperwork); takes care of all onsite day to day financial matters and ensures proper security of cash, receipts, merchandise, etc.
• Ensures proper prevention of loss and theft in the store.
• Serves as a positive role model, sets the tone for the store, etc.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• May model Mexicali Blues clothing for "lifestyle" shots, to be used on the website, print ads, and social media.
• Performs other duties as assigned.

GENERAL EXPECTATIONS:

• Maintain customer and company confidentiality.
• Participate in training as applicable to the position.
• Put the customer first and participate as part of a team for service delivery and sales.
• Inform Regional Manager of problems or issues that present barriers to customer service or sales,

such as policies, procedures, product quality or availability, etc.

• Work safely and reports all work related injuries, incidents or concerns immediately.
• Work independently in a fast paced and ever changing environment with multiple needs, priorities

and deadlines.

• Work effectively with a wide range of customers and the general public.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand (up to 10 hours in a day) and walk frequently; must be able to lift up to 50 pounds; frequently required to speak and hear, including on a telephone; occasionally uses hands to operate a standard computer keyboard, use a computer, mouse, fax machine, printer and copier. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of the work occurs in the store. Hours include nights and weekends (at least one weekend day each week).

QUALIFICATIONS NEEDED FOR POSITION: Experience and Skill Requirements: The following requirements and skills are considered essential:

• At least 2 years of sales and sales management experience with a customer-focused retail business required.
• Proven talent for personnel training, coaching and development.
• Possess good written as well as verbal communication skills.
• Possess good organizational skills.
• Ability to multi task and adapt to change.
• Good interpersonal skills for interacting with customers and colleagues.
• Ability to work with the staff and help to resolve conflict in a calm professional manner.

Education/Knowledge Requirements: The following education requirements are considered essential:

• High School Diploma or the equivalent required.
• Associate's Degree, or the equivalent in education and related work experience, required.
• Basic computer know-how and familiarity with common business applications (web browsers,

Outlook, Excel, Word, POS systems, etc.), register experience, etc.

Job Type: Full-time

Pay: $41,000

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Short term disability insurance
• Long term disability insurance
• Life insurance
• Dental insurance
• Employee discount
• Employee clothing allowance
• Paid time off
• Paid volunteer time off

Shift:

• 8 hour shift

Weekly day range:

• Tuesday-Saturday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Kittery, ME 03904 (Required)

Ability to Relocate:

• Kittery, ME 03904: Relocate before starting work (Required)

Work Location: In person