The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Hotel Dispatcher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE IDEAL CANDIDATE

• Actively seek to provide refined luxury service ensuring guest satisfaction
• Answer Bell Desk phone and record guest requests
• Facilitate bag handling for guests by dispatching bell persons efficiently
• Maintain positive guest relations at all times and be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction; handle calls from guests, write requests for service on service call cards, punch card with a time stamp and place them in rotation for the next available bell person to assist
• Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out.
• Transfer callers to other departments as necessary
• Organize convention groups by completing paper work, setting up bag pull times, calling the tour leader for information as needed including bus times for pick up and room changes
• Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes

THE REQUIRED

• High School Diploma, GED or equivalent
• 6 Months of Prior Relevant Experience Guest service experience

WHAT WILL MAKE YOU STANDOUT

• Front Services experience
• Experience working in a similar resort setting

THE IDEAL CANDIDATE

• Knowledgeable of various hotel systems such as Opera
• Knowledge of handheld mobile application devices, multi-line phone and 2–way radio experience
• Able to effectively communicate in English, in both written and verbal forms
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!