The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Cabana Host I, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY

• Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipate guest needs and provide assistance with seating cabanas or general pool and property information
• Respond to and resolve any guest complaints in alignment with SHOW. Service Basics, exceeding guest expectations and providing all other supporting services
• Deliver a seamless and professional experience by assisting with cabana arrivals/departures and walk-ins and all other tasks associated with cabana check-ins and check-outs
• Assist with inventory for ordering of supplies and ensure cabanas are set up prior to opening each day
• Be prepared to knowledgeably answer any questions your cabana guests may ask about offerings at the pool and inside the hotel
• Work closely with VIP services and beverage team to ensure guests are receiving the highest level of service possible
• Achieve a positive and lasting impression by ensuring correct charges and credits are posted, collecting payments, handling room and credit transactions, and demonstrating responsibility in balancing all transactions using proper cash handling procedures
• Answer incoming guest, internal and external calls including radio communications, assist with cabana check in and wait lists, prepare and stock cabanas for guests, perform opening and closing duties for cabanas and maintain the appearance of the pool deck throughout the shift which includes straightening and stacking of chairs, collecting soiled towels and trash, and moving chairs

REQUIRED

• AGE 21

WHAT WILL MAKE YOU STANDOUT

• 1 Years of Prior Experience Cash handling experience
• Experience in a similar luxury resort setting

THE IDEAL CANDIDATE

• Has knowledge of wine and spirits
• Able to Work in outside in the heat
• Able to lift 25 lbs. regularly
• Has experience in a food a beverage role
• Able to effectively communicate in English, in both written and verbal forms
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards