Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE: It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices, and procedures

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
• Maintain property’s customer base to support increasing the customer development efforts.
• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant limited amount of marker authorization limits to qualifying customers.

• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps. • Assist in managing customers to profitable levels. • Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.

• May attend special event functions when appropriate to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent experience.
• Three (3) years of prior relevant experience.
• Proof of eligibility to work in the country located.

PREFERRED:

• Two (2) years of leadership experience in the casino marketing industry.
• Previous experience in a similar resort setting.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to communicate effectively in English, in both written and oral forms.
• Able to work in the fast pace environment
• Able to work as a team with co-workers
• Starts to demonstrate marketing functional attributes (competencies)
• Demonstrates excellent customer service skills
• Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
• Shows flexibility in working a variety of shifts
• Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.
• Able to travel domestically or internationally to meet existing customer base.