You haven't searched anything yet.
THE JOB:
As a Workforce Management Specialist, you will contribute to fabulous guest experiences with your superior service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us.
THE DAY-TO-DAY:
Build relationships with department leaders to ensure accurate staffing levels
Create scheduling solutions for various departments
Suggest scheduling changes and create new business models
Utilize teamwork to complete daily schedule operations, including leave requests and call outs
Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements
Discover new best practices to enhance staffing while following current labor agreements
Subject matter expert on Workforce Management software and processes
Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT
Perform other job-related duties as requested
The IDEAL CANDIDATE:
At least 18 years of age
Ability to multi-task in various operational systems
Teamwork oriented
Customer service experience
Previous call center or administrative experience is a bonus
High-Volume experience preferred
SCHEDULE:
Full Time Hours - various schedule
STARTING PAY RATE:
$22.55 per hour
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
Full Time
$65k-86k (estimate)
05/25/2024
05/30/2024
mgmresorts.com
LAS VEGAS, NV
15,000 - 50,000
2000
Public
SCOTT CAMPBELL
$5B - $10B
MGM Resorts owns and operates a chain of 30 resorts that provides accommodation, dining and gaming services for individuals and families.