Pinnacle Charter Schools, Tempe, Arizona, United States (On-site)
We are searching for a supportive, enthusiastic individual to serve in our School Front Office. They will work at the front desk of our school in Tempe, where they perform a variety of tasks: taking phone calls, greeting visitors, keeping the reception area clean and organized, helping children with personal needs, receiving supply shipments, and handling correspondence. Strong communication skills, a professional and caring attitude, basic computer competencies, organizational skills, and customer service orientation are the most important qualifications.
Examples of Duties & Responsibilities: Welcomes on-site visitors including students, parents, and vendors, determines nature of visit and directs visitors accordingly. Creates and maintains site files, prepares daily sign-in sheets, and coordinates & completes paperwork for enrollment and withdrawal processes ensuring accuracy and timeliness. Responsible for assisting with enrollment processing, including enrolling new students, collecting necessary documents, and verifying residency and eligibility requirements. Takes initiative to reach out to students, families, and the community to encourage new enrollments and student engagement. Maintains a comprehensive file for all on-site students to help other departments address their needs – i.e., student services (course assignments), instructional intervention specialists (extra help requirements) – with the intention to help our students pass their courses and graduate. Manages the reception area to ensure a welcoming and presentable environment for visitors, students, families, and staff. Ensures effective communications – telephone, post, and email – both internally and externally to maintain a professional image. Answers incoming telephone calls, determines purpose of calls and forwards calls to appropriate staff.
Supervises the maintenance and alteration of site areas and equipment, as well as layout, arrangement, and housekeeping of site facilities. Holds responsibility for ensuring all services rendered to the site – such as cleaning and maintenance – are held to an acceptable standard on a consistent basis. Ensures office equipment – i.e., copier, printer, etc. – is maintained properly and running effectively; and oversees the maintenance and repairs of all office equipment in a timely manner to avoid disruptions to operations.
Assists lead teacher and site staff with projects, events, and clerical tasks. Supports site staff in maintaining discipline for students and ensuring all rules are properly adhered to. Attends and participates in site events, educational and work-related meetings. Maintains a professional demeanor when interacting with students, families, and community members. Maintains confidentiality of all corporate, personnel and company business. Coordinates overall administrative activities for the site office and participates as needed in special department projects.
Assists with other clerical and administrative duties not listed.
Desirable Qualifications: Education and Experience: An associate’s degree or higher. A minimum of two years of administrative experience. Experience in working with young people. Knowledge of: English usage, spelling, grammar and punctuation. Current duties of office staff, and knowledge of office equipment and procedures. Microsoft office tools, Google suite, and web-based applications. The organization, functions and operation of schools and school districts. Ability to: Establish and maintain cooperative relationships with those contacted in the course of work. Communicate well verbally and in writing; understand and carry out verbal and written instructions. Illustrate excellent interpersonal skills, attention to detail, and communication. Exercise considerable diplomacy and judgment on complex, confidential and controversial issues. Be fair yet firm while interacting with students. Be highly organized and self-motivated. Multitask, have a high degree of flexibility, and be results oriented. About MGRM: MGRM Pinnacle, Inc. is an educational technology company that provides comprehensive end-to-end software products, solutions, and services, supporting the entire educational domain from pre-K to university on a single integrated platform.