Employment Type: Full time Shift: Description: ***Experience with Midas strongly preferred.*** (Sorry we cannot sponsor an H1b visa nor support a STEM OPT EAD for this role.) POSITION PURPOSE Serves as a mentor and project lead providing guidance to less experienced staff members. Provides analytical, functional support and maintenance of enterprise, regional or local level clinical software applications for multiple user clients at Ministry Organization (MO) sites. Serves as a resource, interface and liaison with clinical user clients/business owners (i.e., physicians, nurses, pharmacists, etc.), technical applications staff and vendors to resolve problems with functionality of clinical software applications. Responds to clinical business process issues by researching moderately complex application problems, developing solutions, conducting test cases and soliciting support from technical application staff or vendors in order to facilitate issue resolution. Performs pre-install testing of new releases of clinical applications/interfaces; reviews data and file layout structure; conducts file maintenance, updates tables and maintains profiles. Provides training and guidance to clinical user clients in utilization of new internal business processes and new systems or applications. Work activities require thorough understanding and experience in one or more clinical applications, and the ability to analyze and facilitate application and system issues in order to meet customer business needs. Position incumbents are generally responsible to provide guidance to a group of less experienced team members; serve as a Subject Matter Expert (SME) for the supported clinical application(s), and may serve as a project lead on assigned projects and function with a high degree of independence. Works with enterprise, regional or local level clinical applications and users that may be deployed across multiple ministry organizations and geographic locations. ESSENTIAL FUNCTIONS Provides analysis, functional support, and maintenance of specialized clinical application software. Analyzes and responds to business process issues by researching clinical application problems, setting-up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution. Troubleshoots and analyzes moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues (i.e., break/fix). Trains team members and user client on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes. Participates in projects involving the coordination of multiple teams involved in the implementation of enhanced/standardized business processes; system conversion, pre-production file testing, and testing of new release software application functionality. Facilitates and participates in meetings with team members and user clients. Develops and maintains clinical user client relationships (i.e., physicians, nurses, pharmacists, etc.) in order to support customer business needs. Serves as Subject Matter Expert (SME) for one or more clinical applications providing guidance to less experienced team members and client users. May serve as a lead over application projects developing work plans and providing work direction and guidance to team members. Interfaces with other TIS support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information; program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution. Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Performs other duties as assigned. MINIMUM QUALIFICATIONS Bachelor's degree in healthcare or information technology and a minimum of five (5) years of related experience or a combination of at least seven (7) years of education and healthcare or IT experience or an equivalent combination of education and experience. Work experience is typically gained by working in a specialized field or supporting a clinical information system. Advanced proficiency with Windows based applications (Word, Excel, and PowerPoint). Five (5) or more years supporting healthcare business software applications. Ability to apply regulatory requirements. Strong analytical and problem solving skills. Ability to meet deadlines and set priorities. Ability to mentor and provide guidance to less experienced staff. Ability to serve as Subject Matter Expert (SME) on one or more applications. Ability to lead initiatives and manage projects preferred. Ability to represent the team in customer and inter-team meetings. Ability to obtain and exchange information. Ability to work independently on a day-to-day basis. Strong interpersonal and customer service skills. Ability to interface with internal technical staff, hospital client users and external vendors. Strong organizational skills and attention to detail. Strong written and verbal communication skills. Must possess a willingness to learn and develop skills. Must possess the ability to work in teams and with direct supervision. Must be comfortable operating in a collaborative, shared leadership environment. A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates in a typical office environment. The area is well-lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. The incumbent must be capable of traveling in the course of completing project assignments. The incumbent may provide 24X7 on-call rotation support for application, which includes assisting on applying fixes and resolution to production problems, errors and issues. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.