Employment Type: Full time Shift: Day Shift Description: Remote based work position POSITION PURPOSE Responsible for promoting the financial viability of the multi-Regional Health Ministry (RHM) Region by effectively managing all aspects of the assigned Region’s Patient Access operations. Directs, oversees and manages Scheduling, Pre-Service and time of service functions including; registration, point-of-service, NoVA (Notification, Verification, and Authorization), and Financial Clearance,, Admissions, Patient Through-put, Benefit Advocacy/Financial Counseling and cashiering Responsible for developing, modifying and maintaining policies; continually seeking mechanisms to streamline and automate processes, and building and maintaining external and internal customer relationships. Provides financial management, leadership and expertise in managing all details of assigned operations and works in conjunction with other departments, including but not limited to clinical services, managed care contracts, Patient Business Service (PBS) center, information services (TIS), general accounting, and other service areas to ensure that the financial and customer service goals are accomplished. Responsible for systematic approaches that contribute to accurate capture of patient data, point of service collections, exceptional customer service and ongoing optimization of processes and people. Acts as a champion and cultivates Diversity, Equality and Inclusion for patients, colleagues and community. As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. By demonstrating reverence, commitment to those who are poor, justice, stewardship, and integrity, our organization will continue to provide better health, better care, at lower costs ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions Identifies, facilitates and builds system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and measurement, and communications for an assigned region. Directs, coordinates and synchronizes the work efforts of geographically dispersed Patient Access work teams in order to ensure adherence to the established Standards of Excellence with ongoing monitoring and reporting of performance metrics related to revenue cycle, productivity, quality, timeliness, and patient/colleague satisfaction to Senior Leadership Collaborates with the Regional Vice President Hospital Site Operations in the creation of strategic plans, goals and implementation plans for operations and highly visible and complex programs and projects. Directs and oversees the development and maintenance of departmental operating and capital budgets to control expenditures and to ensure budget goals are met, which includes monitoring and analysis of performance metrics. Directs and oversees human resource activities, which includes recruitment of staff, completing appropriate documentation, performance appraisals and leading goal setting. Adheres to all human resources expectations for colleagues, including compliance related responsibilities, orientation and continuing education requirements, recognition of staff/team accomplishments, etc. May terminate positions when necessary. Responsible for establishing relationships and leading collaborative efforts with physicians, physician office personnel, clinical service line leaders; may provide education to the professional partners relative to rules and regulations that govern Patient Access functions and ultimately drive reimbursement outcomes Oversees and ensures local leadership and teams have appropriate internal controls over accounts receivable records, clinical record integrity, cash collections, patient valuables, etc. Oversees customer service and will act as point of escalation for patient complaints or related issues. Ensures processes are in place to support prompt and appropriate handling of patient inquiries in a manner that is professional, understanding, patient and respectful. Responsible for serving as primary liaison for any new Patient Access related systems, enhancements or other related initiatives that affect the region's patient access operations, which includes ensuring at least annual review of departmental policies and processes in accordance with JCAHO and other regulatory considerations. Oversees and monitors process flow across other departments, and involves them, as appropriate, when recommended actions may affect their work functions. Serves as resource to all revenue cycle staff on the development, implementation and maintenance of efficient operations, functions and services. Directs, oversees, mentors and provides guidance to Patient Access team in order to foster a team atmosphere within department and across region. Supports recruitment activities and oversees the development and education of staff. Maintains professional development, and growth and participates in appropriate continuing education programs and committees. Must possess the ability to comply with Trinity Health policies and procedures. Must be comfortable operating in a collaborative, shared leadership environment. Maintains a working knowledge of applicable federal, state, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence and compliance in a manner that reflects honest, ethical, and professional behavior Other duties as assigned. Hourly pay range: $64.93 - $107.14 QUALIFICATIONS Must possess a comprehensive knowledge of hospital Patient Access management as normally acquired through the completion of Bachelor’s degree in Finance, or related field and a minimum of seven (7) to ten (10) years of progressively responsible experience in Patient Access Revenue Cycle operations including centralized call centers and financial clearance or an equivalent combination of education and experience. Master's degree preferred. Minimum of five (5) years of leadership experience in a multi-facility, integrated health care delivery system or revenue cycle consulting experience. Strong background in working with multi-disciplinary team, varying levels of leadership across the organization, including C-Suite and the demonstrated ability to be a change advocate, promote process improvement and ongoing education and growing the knowledge of team Exhibits strong leadership and management skills with the ability to attract, develop, deploy and retain an excellent revenue cycle team, capable of performing as a team and of evolving with the organization’s vision and with cutting‑edge technologies. Must possess strong analytical skills in order to detect and resolve problems related to accounts receivable and system implementations. Ability to address complex problems with multi-level impacts and with solutions not readily apparent and uses sound judgment, in depth analysis and expertise to resolve issues. Ability to prioritize and deliver on key initiatives; demonstrated success in achievement of key performance metrics targets within time and budget constraints. Must possess strong written and verbal communication and organizational skills and demonstrated ability to effectively manage department and communicate with a wide-ranging audience Demonstrated understanding and practical experience in project management, revenue cycle, technology infrastructure, integration, and related issues Must be comfortable operating in a collaborative, shared leadership environment Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health LEADERSHIP COMPETENCIES As a Trinity Health Executive, the incumbent is expected to demonstrate leadership traits, which support our Mission Statement and Core Values as identified below: Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Core Values: Reverence: We honor the sacredness and dignity of every person. Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable. Justice: We foster right relationships to promote the common good, including sustainability of Earth. Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. Integrity: We are faithful to those we say we are. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Ability to thrive in a fast-paced, multi-customer environment, with conflicting needs which some may find stressful. May warrant varied and/or extended hours, with changes in workload and priorities to keep pace with the industry and advance strategic priorities. Must possess the ability to comply with Trinity Health policies and procedures. Must be able to travel up to 50% to the various Trinity Health sites within the Region. May travel to RHMs outside of the Region and System Office as may be necessary, typically under 10% of the time. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.