Description

About Us

Michael Jordan's Restaurants are a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, Michael Jordan's Steak House, MJ23 Sports Bar & Grill, and Sol Toro are a collection of elevated food, thoughtful beverages, and Heartfelt Hospitality.

Assistant General Manager Responsibilities

Employee Relations

• Build rapport between kitchen and front of house staff to increase communication and collaboration.
• Assist in creating the weekly staff schedules and post with the approval of the GM.
• Maintain a sound and stress-free environment for all team members.
• Maintain an employee recognition and incentive program to maintain high morale.
• Manage the interviewing, hiring, and effective onboarding of new hires with the approval of the GM.
• Monitor staff appearance and take corrective action as necessary.
• Assist the GM with the employee review process.
• Work with the GM and HR to appropriately resolve any employee coaching and counseling issues.

General Operations

• Accurately perform monthly inventories.
• Anticipate guests’ needs by learning their preferences and habits.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Assist in any areas of the restaurant where business needs require, or at the direction of the GM.
• Assist in repairs of anything that obstructs the normal operation of the business.
• Assist GM to conduct daily pre-shift/post-shift and other periodic meetings to increase communication.
• Collaborate with GM to analyze sales figures to set, monitor, and control budget for the restaurant.
• Consistently monitor labor costs to remain within labor budgets when scheduling staff.
• Develop creative solutions for areas of improvement and present them to the GM for approval before implementing them.
• Develop efficient processes to manage and control food and beverage inventory.
• Ensure that hosts are greeting guests and answering telephone calls promptly and cordially.
• Effectively supervise the restaurant and bar operation.
• Maintain relationships with vendors and manage the ordering and receiving cycle for the restaurant and develop efficient receiving processes.
• Monitor and observe guests’ experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Respond to any guest complaints and take necessary action.
• Supervise all restaurant employees and delegate tasks as needed.
• Train, monitor, and maintain the POS System.
• Collaborate with GM and Marketing Manager in developing and driving guest outreach, communication, and marketing efforts.

The preceding reflects management’s definition of essential functions for the Assistant General Manager position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

Assistant General Manager Benefits 

• Annual bonus program 
• Performance based quarterly bonus program 
• Paid vacation and sick time 
• Medical, dental and vision insurances 
• Dining discounts
• Monthly cell phone reimbursement 
• Paid Parental Leave (2 weeks) 
• Employer paid long-term disability insurance 
• Employer paid life insurance and AD&D 
• Employee paid voluntary short-term disability, critical illness, and critical accident insurance 

Requirements

• Bachelor’s degree in business administration or hospitality or related experience.
• 3 to 5 years of management experience.
• Experience with P&L reports and working with budgets preferred.
• Experience with POS system.
• Basic math skills.
• Experience in training (planning, and implementation).
• Great computer skills (Word, Excel, Outlook at a minimum).
• Valid food sanitation management and alcohol awareness certifications (may be obtained upon hire). 
• Ability to move and lift up to 25 pounds, occasionally move and lift up to 50 pounds.
• Standing and walking, for long periods, is necessary to oversee the daily operation.
• Ability to reach objects, stoop or bend as needed. May be required to utilize a ladder.
• Ability to see and hear adequately to monitor operations and interact with staff and clients.
• At least 18 years of age. 
• Able to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.