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You are the patient experience and our frontline to customer service. You are accountable to making sure patients have a smooth experience while in the office and on the phone. You want to provide great service to everyone because you genuinely care about helping. You are flexible, having the ability to adapt to a busy office environment. One of your main values is communication, taking ownership of talking to the people you need to so schedules are full and patients are happy. Most importantly, you embody an upbeat, positive mindset - contributing to the growth of our corporate culture.

Your mantra is, “No patient left behind, everyone deserves exceptional service!”

Every day you should make sure you:

Have verified every scheduled visit will translate into a billable encounter

Have confirmed all of the visits scheduled for that day via Google Voice

Collect co-pays

Schedule every patient for their next visit

Answer phones, and return voicemails within 1 business day

Your success is being measured by:

Employee Productivity Scorecards in Epic

Completed Visits Where Patients Weren’t Eligible for Services

Epic Waiting/Rooming Time Reports

Co-Pay Collection and Revisit Reports

Clinic Coordinator Feedback
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The face of the practice possess the following characteristics:

• Positive and upbeat personality

• Ability to multitask between phone calls, in-person questions, and a busy front desk

• Pays attention to detail

• Practices HIPAA best practices, and adheres to related policies and procedures

• Confidence in problem solving and ability to re-prioritize on-the-fly

• Works collaboratively with healthcare providers and administrative staff

• Willing to coach peers and colleagues on best practices

• Dependable, efficient, and strives for excellence

• Capable of working within a team

Assessing Performance

The five primary areas for performance evaluation will include:

• Ability to proactively engage with patients in the waiting room to increase knowledge of why they are waiting, improve patient satisfaction, and drive The MHS Experience

• Effectiveness and efficiency in completing insurance verifications and collections of co-pays

• Accuracy of cash box at the end of the day

• Adherence to HIPAA best practices, policies, and procedures

• Positive contributions to the MHS culture and ability to exhibit The MHS Experience

This description does not reflect all possible duties, tasks, and expectations. Michigan Health Specialists reserves the right to modify this job description at any time. This role may require overtime work. All new hires are subject to a 90-day probationary period and acknowledge this upon accepting employment with MHS/PCS.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift

Work Location: In person