1 IT Support Technician Job in Saint Clair Shores, MI
Michigan Institute of Urology is Hiring an IT Support Technician Near Saint Clair Shores, MI
Full-time
Description
THIS IS AN ENTRY LEVEL POSITION!
Michigan Institute of Urology is a 20-location private Urology practice with over 500 employees. We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to MIU physicians and employees with computer systems, hardware, and software issues. You will also a part of the team responsible to assist patients access their patient portal account.
IT Support Technician Duties and Responsibilities
•Serve as the first point of contact for employees seeking technical assistance
•Monitor and respond quickly and effectively to requests received through the IT helpdesk by phone, email and chat.
•Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
•Installing, configuring, and maintaining software and hardware components of computers
•Installing, configuring, and maintaining printers, scanners and other peripherals as needed.
•Maintaining, organizing and distributing IT inventory
•Manage new/existing user accounts in active directory and various business systems
•Assist patients access their patient portal account
•Create step-by-step training material with screenshots for clients
•Report significant and recurring issues to the tier-2 support team and software vendors
•Create tickets and follow up with outside vendors including ISP and software vendors.
•Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
•Other duties to be assigned as required
Requirements
Requirements and Qualifications
•High School Diploma higher education
•Proven experience as a Help Desk Technician or other customer service role
•Ability to remotely diagnose and resolve basic computer/technical issues
•Excellent communication and "customer service" skills
•Keen attention to detail, memory of patterns, and interest in problem-solving
•Good understanding of computer systems, mobile devices, and other tech products
•Familiarity with Microsoft 365 products preferred
•Must be able to travel to various MIU locations
•Must be able to routinely lift boxes and IT equipment as necessary
Job Summary
Full Time
$45k-55k (estimate)
07/01/2024
07/14/2024
michiganurology.com
PONTIAC, MI
200 - 500
1971
GAIL DUVALL
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Michigan Institute of Urology
As one of the oldest and largest multispecialty urology practices in the state of Michigan. Michigan Urology and our urologists are dedicated to provide to our patients stateoftheart urologic care. Our urology specialists have been recruited from the most sophisticated university centers in the U.S.A. and are available at all of our various office locations. Our southeast Michigan urology practice provides diagnostic and treatments for enlarged prostes (BPH), prostate cancer, kidney cancer and kidney stones, and urinary incontinence; among many other urology related conditions and treatments f...or men and women.
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The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Step 3: View the best colleges and universities for IT Support Technician.
