96 Patient Services Assistant (P2) Jobs in Ann Arbor, MI
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Patient Services Assistant (P2)
$39k-47k (estimate)
Full Time
5 Days Ago
Michigan Medicine is Hiring a Patient Services Assistant (P2) Near Ann Arbor, MI
SummaryPatient Services Assistant at the Back and Pain Center provides Check In and Check Out services along with telephone communication services to a complex multiple physicians' practice servicing an adult patient population. Assistant is responsible for meeting the highest standards of customer service while providing effective communication with the patients, public, payers, referring physicians and other health care providers. Maintain excellent rapport, via the telephone and/or in person, with patients, faculty, and staff, within a team setting.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
This is a full-time position; Monday through Friday, shift hours are from 8:30 a.m. - 5 p.m. (shift hours could potentially change based on the operational needs and required meetings).
Work Locations
The position is located in the Back & Pain Center located at the Burlington Building (325 East Eisenhower Parkway; Suite 310, Ann Arbor MI 48108).
Additional Information
The Success Patterns For This Position Are
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
- Primary duty is as a check-in or check-out clerk.
- Provide excellent customer service to patients, physicians and coworkers.
- Receive and assist patients, visitors, and staff.
- Accurately and efficiently schedule patient appointments with patients and/or referring clinic utilizing MiChart.
- Collect payments, co-pays and past due balances at patient check out using established department guidelines.
- Reconcile personal cash collections and credit card transactions daily according to specified clinic standards.
- Process and compile patient paperwork for visit, in between care and clinical staff. This includes patient material received via fax as well as mail.
- Answer incoming phone calls and triage to appropriate location.
- Make outgoing phone calls utilizing such tools as the clerical support in-basket pool, new patient work queues and reschedule log via MiChart.
- Utilizes triage notes process accurately and appropriately documents patient requests including urgent medical problems, prescriptions and other medical needs, and referrals.
- Accurately record any phone messages and assure they are forwarded appropriately.
- Call patients to remind them of upcoming appointments.
- Effectively utilizes downtime to manage administrative work such as imaging, mail, fax server processing, procedure log, reschedules, procedure reminder calls, Prior Authorization transcription and any additional work assigned.
- Participates in identifying opportunities for process improvements to fulfill customer needs in collaboration with management/lead staff.
- Work independently and as a team player; seeks out or offers assistance to clerical related patient care needs that are still outstanding to complete.
- Monitor waiting area activity and assure a clean, organized, and safe environment.
- Promote personal comfort and convenience of patients and families by routinely checking their needs.
- Provide information regarding hospitals and community services as needed.
- Additional duties and responsibilities as assigned.
- High school diploma or equivalent combination of education and experience is necessary.
- Ability to multitask and prioritize work appropriately is essential.
- Ability to accurately receive and relay information over the telephone and through written documentation.
- Ability to accept direction from multiple sources and remain adaptable to rapid changes in work environment.
- Excellent verbal and written communication skills.
- One-year customer service experience, preferably within a call center or medical environment.
- Solid typing/keyboard skills minimum typing speed of 45 net wpm.
- Ability to work in a fast paced environment under direction of the team lead.
- Detail oriented with analytical ability.
- Professional, flexible and positive team player.
- Self-motivated.
- Excellent attendance.
- Ability and willingness to learn new skills and technologies.
- Passion for providing excellent service to customers.
- Successful passing of Pre-employment testing will be required.
- Knowledge of University policies and procedures.
- Knowledge of UMHS scheduling practices.
- Experience with computerized patient scheduling systems.
- Experience working with MiChart and Rockwell phone systems.
- Knowledge of medical terminology.
- Experience working in a health care setting.
This is a full-time position; Monday through Friday, shift hours are from 8:30 a.m. - 5 p.m. (shift hours could potentially change based on the operational needs and required meetings).
Work Locations
The position is located in the Back & Pain Center located at the Burlington Building (325 East Eisenhower Parkway; Suite 310, Ann Arbor MI 48108).
Additional Information
The Success Patterns For This Position Are
- Excellent customer service skills
- Willingness and ability to learn quickly
- Knowledge of and/or ability to learn to work as part of a team-oriented environment
- Knowledge of and/or ability to solve problems
- Strong attention to detail & accuracy
- High enthusiasm and energy
- Willing to go the extra mile in all aspects of the job
- Respect for people, and hard work
- Willingness to challenge, and better yourself
- Flexible, self-motivated, and detail-oriented
- Fun personality
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Summary
JOB TYPE
Full Time
SALARY
$39k-47k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/12/2024
WEBSITE
uofmhealth.org
HEADQUARTERS
OAKLAND, CA
SIZE
15,000 - 50,000
FOUNDED
1869
TYPE
Private
REVENUE
$200M - $500M
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About Michigan Medicine
University of Michigan Health System owns and operates a network of hospitals and health centers that offers urology, cardiac and cancer care services.
Show more
The job skills required for Patient Services Assistant (P2) include Patient Care, Customer Service, Collaboration, Scheduling, Leadership, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Assistant (P2). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Assistant (P2). Select any job title you are interested in and start to search job requirements.
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