West Michigan Pain is looking for additions to add to our growing team!

Our Referrals coordinator performs a wide range of administrative duties to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, communication with referral sources and other tasks as assigned.

ESSENTIAL FUNCTIONS

▪ Responsible for the tracking, coordination and communication of patient referrals

▪ Ensures complete and accurate patient registration, including demographics and current insurance information

▪ Handles requests from third party referral sources and provides relevant information and data

Assembles information concerning patient’s clinical background and referral needs

▪ Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met

▪ Reviews details and expectation of referral with the potential patient

▪ Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)

▪ Ensures that referrals are addressed in a timely manner

▪ Reminds patients of scheduled appointment

▪ Communication with referral sources to ensure patient information/ registration is complete

▪ Communicates patient updates between internal provider and referring source

SKILLS & QUALIFICATIONS

Must be proficient in multi line phone system as well as Microsoft Word, Excel and have a history of using Electronic Medical Records platforms.

▪ Two years of relevant experience required in the medical field

▪ Strong customer service focus

▪ Effective verbal and written communication skills

▪ Teamwork orientation

▪ Organized and able to manage multiple priorities

▪ Good judgment

▪ Resourcefulness in problem solving

▪ Able to take and follow through with delegated tasks and accountability

REPORTS TO: Administrator & Physician.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• EMR systems: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: In person