Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan, over 450 team members, 140,000 members, $3.5 billion in assets, and a 95% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: Performs daily and monthly balancing of the mortgage lending system, investor sales, and associated reporting. Prepares and processes mortgage discharges on paid in full loans, compiles funded mortgage loan files, and ensures all required documents are included.

Essential Duties and Responsibilities:

• Processes the daily mortgage payment file, reconciles exceptions, balances the daily work, and produces daily reports. Reconciles and balances all mortgage related general ledgers and locates and corrects any discrepancies/errors. Generates monthly mortgage statements and produces month end mortgage reports. Provides relevant information to the necessary departments in a timely manner.
• Prepares mortgage loans for sale on the secondary market and maintains a working knowledge of MSGCU and secondary market servicing policy. Processes activities related to loan sales, including serving as liaison with Finance and Real Estate lending and settling the transaction. Services investor loans including daily and monthly reporting.
• Performs User Acceptance Testing on the loan system based on new products and/or processes.
• Uses system knowledge and collaboration with others to create ad hoc reports as requested.
• Assists with researching and resolving member loan servicing problems, questions, requests, and disputes. Exercises judgment, discretion, and prioritization while conducting research on escalated and complex transactions related to activity impacted by highly regulated processes, such as escrow analysis, private mortgage insurance (PMI), loan amendments and modifications, etc.
• Prepares and executes modification agreements in accordance with MSGCU procedures and processes system changes such as loan amendments as required.
• Serves as back up support for Real Estate Service Specialists I and II by answering and responding to calls in the Servicing call queue and processing service desk requests i.e., waving late fees, payoff quotes, and processing payments and payoffs.
• Tracks insurance policies to ensure adequate coverage for hazard, private mortgage insurance (PMI), and flood insurance, and other as required. Ensures timely payment of property taxes and insurance premiums for escrowed accounts and monitors payment on non-escrowed loans. Keeps all escrowed account information current in real estate servicing software.
• Processes home equity subordination requests by compiling documents for lending leadership’s decision.

• Ensures vital loan information such as escrow information and payment arrangements are accurate.
• Assists Real Estate Servicing Manager with loan quality assurance and member quality service initiatives, ensuring KPMs are met including providing team member guidance, coaching, and training to other Servicing Specialists.
• Works on special assignments and participates in projects and working groups as assigned i.e., data accuracy, accurate compliance requirements, researches complex transactions in response to auditor and examiners inquiries. Helps facilitate testing for servicing system updates.
• Reviews and enhances or develops procedures to ensure compliance with applicable federal, state, and local laws and regulations.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Uses active listening skills to gain understanding and determine the needs of others in order to help members achieve their financial objectives and deliver a member-focused servicing experience. Identifies opportunities that will benefit the member by anticipating their needs.

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, enthusiasm, and positive attitude. Highly resourceful, persistent, thorough, and accurate. Possesses strong organizational skills and the ability to prioritize multiple responsibilities simultaneously in a fast-paced environment.

• Communicates Effectively: Effective in a variety of communication settings by actively listening to others and adjusting to fit the needs of the audience. Provides prompt, proactive, and helpful information to others across the organization on the status of requests. Encourages the open expression of varying opinions. Possesses excellent follow up skills.

• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues. Maintains consistency between words and actions.

• Self-Development: Actively seeks new ways to grow, be challenged, and continuously improve using formal and informal development channels.
• In-depth knowledge of lending systems, including reconciling differences, monitoring interest/fee/principal past dues and various maintenance requests ensuring alignment with documentation and system data integrity.
• Ability to calculate interest and fee accruals for billing.
• Proficiency with a variety of computer software applications including Mortgage Servicing Report Writer program and Microsoft Office software products (Excel, Word, Outlooks, PowerPoint). Proven ability to quickly understand and apply computer/technology applications.
• Demonstrated ability to recognize process improvement and make recommendations for improvement.
• Knowledge of accounting records and above average mathematical proficiency.

Essential Preparation and Experience:

• Associate degree in Business Administration, Finance, or related field or equivalent combination of education and relevant work experience. Minimum high school diploma or GED required; and
• Experience with compliance and a loan system and either:
  • 3 years of lending servicing experience, preference for mortgage servicing experience; or
  • 5 years of relevant lending experience in other roles.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $20.80 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.