3 Learning Services Coordinator Jobs in Lansing, MI
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Lansing Entertainment & Public Facilities Authority (Lansing Center, Groesbeck Golf Course, Jackson Field, Silver Bells in the City)
Lansing, MI | Full Time
$63k-80k (estimate)
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Learning Services Coordinator
$62k-78k (estimate)
Part Time
7 Days Ago
Michigan Virtual is Hiring a Learning Services Coordinator Near Lansing, MI
Position Title: Learning Services Coordinator
Reports To: Senior Director of Technology Operations
Department: Technology Operations
Supervisory Responsibilities: None
Location: Hybrid: Some work in the Lansing, MI office
FLSA Status: Non-exempt
Posting Salary Range: $20.29 - $22.68 per hour
POSITION SUMMARY:The Learning Services Coordinator (LSC) supports Michigan Virtual's mission by coordinating the adoption, onboarding, implementation, and ongoing support of various partnerships. Responsibilities encompass account management, enrollments, course/section creation and maintenance, mentor assignments, data provisioning, and general partner support. Additionally, the LSC collaborates with Learning Applications Specialists regarding partner needs that intersect the day-to-day operations of Learning Management Systems (LMSs) and Student Information Systems (SISs). Collaboration with teams such as Learning Applications, Professional Learning Services, and external partners is crucial in ensuring proper task prioritization and exceptional customer experiences.
Michigan Virtual – Lead, Collaborate, BuildMichigan Virtual is a Lansing-based nonprofit 501(c)(3) corporation with a national reputation for excellence in online and blended learning with Michigan’s K-12 education community. Our most valuable asset is our employees and we have received several top industry and workplace awards. Eighty-seven percent (87%) of our full-time team members reported being highly satisfied on our latest annual employee engagement survey. Founded in 1998, Michigan Virtual annually provides more than 30,000 online course enrollments for students and delivers more than 100,000 hours of online professional development programming for Michigan school personnel. We also operate the Michigan Virtual Learning Research Institute (MVLRI) to examine and promote best practices in digital learning.
Our mission is to Advance both learning and teaching through research, practice, and partnerships. This mission statement reinforces our vision to grow meaningful relationships with policy leaders, school administrators, and teachers to ensure that every person can use digital learning to reach their full potential. We employ over 400 full- and part-time teachers, professionals, and support staff who like to have fun at work and are committed to making a difference in the world.
Our Values: 1) Put Learners First, 2) Act with Integrity, 3) Embrace Diversity, Equity, and Inclusion, 4) Pursue Excellence, 5) Create Awesome Experiences, and 6) Incite Curiosity
Our BenefitsMichigan Virtual offers a competitive benefits package including a retirement plan, health benefits with an employer-funded Health Savings Account and a very generous allotment of leave time beginning upon hire. We also offer remote work and flexible work arrangements.
Commitment to DiversityWe celebrate different voices, faces, ideas, and backgrounds and believe human diversity, the seen and unseen, drives innovation and creativity. We are building a culture where everyone feels included, respected, and valued and is comfortable being their full, authentic self.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Reports To: Senior Director of Technology Operations
Department: Technology Operations
Supervisory Responsibilities: None
Location: Hybrid: Some work in the Lansing, MI office
FLSA Status: Non-exempt
Posting Salary Range: $20.29 - $22.68 per hour
POSITION SUMMARY:The Learning Services Coordinator (LSC) supports Michigan Virtual's mission by coordinating the adoption, onboarding, implementation, and ongoing support of various partnerships. Responsibilities encompass account management, enrollments, course/section creation and maintenance, mentor assignments, data provisioning, and general partner support. Additionally, the LSC collaborates with Learning Applications Specialists regarding partner needs that intersect the day-to-day operations of Learning Management Systems (LMSs) and Student Information Systems (SISs). Collaboration with teams such as Learning Applications, Professional Learning Services, and external partners is crucial in ensuring proper task prioritization and exceptional customer experiences.
Michigan Virtual – Lead, Collaborate, BuildMichigan Virtual is a Lansing-based nonprofit 501(c)(3) corporation with a national reputation for excellence in online and blended learning with Michigan’s K-12 education community. Our most valuable asset is our employees and we have received several top industry and workplace awards. Eighty-seven percent (87%) of our full-time team members reported being highly satisfied on our latest annual employee engagement survey. Founded in 1998, Michigan Virtual annually provides more than 30,000 online course enrollments for students and delivers more than 100,000 hours of online professional development programming for Michigan school personnel. We also operate the Michigan Virtual Learning Research Institute (MVLRI) to examine and promote best practices in digital learning.
Our mission is to Advance both learning and teaching through research, practice, and partnerships. This mission statement reinforces our vision to grow meaningful relationships with policy leaders, school administrators, and teachers to ensure that every person can use digital learning to reach their full potential. We employ over 400 full- and part-time teachers, professionals, and support staff who like to have fun at work and are committed to making a difference in the world.
Our Values: 1) Put Learners First, 2) Act with Integrity, 3) Embrace Diversity, Equity, and Inclusion, 4) Pursue Excellence, 5) Create Awesome Experiences, and 6) Incite Curiosity
Our BenefitsMichigan Virtual offers a competitive benefits package including a retirement plan, health benefits with an employer-funded Health Savings Account and a very generous allotment of leave time beginning upon hire. We also offer remote work and flexible work arrangements.
Commitment to DiversityWe celebrate different voices, faces, ideas, and backgrounds and believe human diversity, the seen and unseen, drives innovation and creativity. We are building a culture where everyone feels included, respected, and valued and is comfortable being their full, authentic self.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Collaborate closely with the various teams in the organization to gain an in-depth understanding of incoming partners' requirements, project scope, and optimal pathways for integration, ensuring a seamless onboarding process.
- Supports the technical deliverables of Learning Services partnerships, including tasks like learner account creation, enrollments, mentor assignments, branded communications, affiliation branding, and course/section creation and/or copying, ensuring adherence to established standards and procedures.
- Provide partners with access to technical support, implementation resources, and key information needed to achieve the objectives.
- Serve as the internal contact throughout the duration of Learning Services partnerships, offering support in data requests, progress reporting, invoicing, and overall project management.
- Support product or service delivery inquiries by clarifying the customer's information request, investigating contributing factors, identifying solutions, and taking action to ensure resolution and satisfaction.
- Supports the day-to-day LMS/SIS support for external partners. Escalates issues to teammates or the Learning Applications Manager as needed.
- Coordinate and support teammates in collecting user feedback data through surveys, focus groups, and other means, to inform and drive continuous program improvement efforts.
- Collaborates with the teammates, Learning Applications Manager and LA team around the day-to-day operations of the LMS/SIS.
- Provides training to Tech Ops team members on new and existing workflows, processes, and modifications to those processes as needed.
- Self-manage tasks and workflows using the Wrike task management system, while creating and updating internal team documentation, ensuring efficient organization and knowledge sharing.
- Make recommendations about opportunities to improve the processes and services offered by Michigan Virtual, which would uphold the organization's mission and vision.
- Maintain a high degree of competence in all Michigan Virtual software applications, learning management systems and student information systems, standards, practices, and processes.
- Enter data into the systems accurately and consistently to uphold the reliability and validity of stored information.
- Monitor task backlog, prioritize high-priority work, and collaborate seamlessly with team members to ensure timely and efficient deliverables.
- Troubleshoot, address, and escalate technical issues promptly, liaising with relevant support teams to minimize disruptions and maintain optimal system performance.
- Monitors and supports all Learning Services partnership tickets related to LMS/SIS; supports Staff Supports tickets as needed and escalates tickets to other support teams and SMEs when appropriate.
- Maintain clear, proactive, and transparent communication with internal and external stakeholders, adhere to established policies and procedures, and foster trust and strong working relationships.
- Demonstrate a high level of quality in task execution and employ complex problem-solving skills, contributing to the overall effectiveness and success of Michigan Virtual's operations.
- Perform other duties as assigned.
- 2 years of college-level education required and/or an equivalent combination of education and experience.
- 3 years of demonstrated experience in a customer service environment.
- 2 to 3 years of demonstrated experience in product implementation methodologies.
- 1 to 2 years of demonstrated experience in project management.
- 1 year of work experience using Learning Management Systems, preferably D2L’s Brightspace.
- 1 year of work experience in a Student Information System (SIS).
- 2 years or more experience with online learning technologies.
- 2 years or more of experience supporting or managing a web-based learning or course management system or application.
- Experience using SCORM files and HTML editor, and authoring applications.
- Web-based technologies include, but are not limited to, CMS, HTML, JavaScript, and CSS.
- Demonstrated ability to deliver online and/or face-to-face training in live and pre-recorded settings.
- Knowledge of existing and emerging technologies in the ed tech space.
- Ability to manage multiple projects and priorities.
- Strong attention to detail and organizational skills.
- Excellent analytical skills.
- Proficient in task management systems such as Wrike.
- Familiarity with Genius SIS and Brightspace LMS.
- Ability to work independently and in a team environment.
- Knowledge of project management principles and practices.
- Commitment to utilizing innovative approaches and solutions to work issues and situations.
- Ability to assess all alternatives before making decisions while carefully evaluating potential risks.
- Ability to identify, analyze, and solve problems at any stage.
- Ability to quickly master and support others in using web applications.
- A high degree of competence in utilizing technology and online resources.
- Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of stakeholders, students, teachers, and staff.
- Demonstrated commitment to contribute to a safe work environment.
- The work environment characteristics and physical demands described here represent those an employee encounters while performing the job's essential functions.
- The work environment is an open office where the work of others may be a cause of distraction. The noise level in the work environment is usually low to moderate.
- Sit in a normal seated or standing position in front of a computer for extended periods. Visual and auditory acuity is required.
Job Summary
JOB TYPE
Part Time
SALARY
$62k-78k (estimate)
POST DATE
06/19/2024
EXPIRATION DATE
07/17/2024
WEBSITE
michiganvirtual.org
HEADQUARTERS
Lansing, MI
SIZE
100 - 200
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