Services Engineer II – VMware/Windows

Location: Hybrid - Phoenix, AZ location and work from home

On-call rotation

Full-Time Position

As a Services Engineer II – VMware/Windows you will…

• Lead the setup, implementation, and configuration of MSP projects around Virtualization and Windows Operating systems
• Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
• Effectively work with multiple external clients on various projects, systems, and demands
• Drive tickets to closure meeting SLAs and client expectations
• Handle escalations from the Services Engineer I team
• Be familiar with working in ConnectWise Manage/Automate/Nilear
• Provide guidance and direction to Support Engineer I’s
• Perform on-call support duties on a rotating basis
• Any other duties as deemed necessary by Management

Required Knowledge, Skills, and Abilities…

• 3 years required experience with VMware/Windows setup, implementation, and configuration including related certifications preferred
• 1 year Azure migration experience
• 1 year of MSP, or similar client facing industry, experience highly preferred
• The ability to adapt and learn quickly
• Possess the ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Ensure proper time management skills
• Have exceptional written and verbal communication skills

Here are the Must Have Technical Qualifications…

High level working knowledge and experience in the following technologies:

Virtualization experience and management

• Nutanix Acropolis Hypervisor
• VMware running on Nutanix, Dell, HP or Cisco hardware
• Microsoft Hyper-V

Experience in Backup solutions:

• Veeam
• Barracuda

Perform and Validate Monthly Maintenance and Updates:

• VMware Updates
• Windows Updates
• Azure
• Active Directory including Azure AD
• System Certificates
• DNS
• Microsoft Windows 2012/2016/2019/2022

MicroAge benefits—to name a few!

• Comprehensive health, dental, vision, and 401K plans
• Company paid basic life insurance, long term disability, and parental leave
• Quarterly company contribution towards Health Savings Account (HSA)
• Flexible hybrid work schedule
• Frequent performance recognition awards
• Paid Holidays
• Employee Referral Bonus
• Military Differential Pay for Active Military Associates

Why work at MicroAge?

At MicroAge our team members are our smartest investment. In addition to our award-winning company culture and associate engagement and recognition initiatives, our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

Passionate about technology and people?

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Services? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider our self a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.