We are looking for a responsible and reliable Front Desk Associate to join our team at our hotel. The ideal candidate will be able to perform all check-in and check-out tasks, manage online and phone reservations, assist with laundry and cleaning of common areas. The candidate should also know what it is to deliver exceptional customer service, from welcoming in guests to providing them local recommendations.

The Front Desk Associate will also be communicating with the cleaning team, doing routine spot checks to ensure proper standards in cleaning are maintained as well as setup or break down the breakfast area depending on the shift they are on. Bringing guests snack market purchases and room amenities such as fresh towels will also be part of the daily tasks.

Responsibilities:

• Assist check-in and check-out tasks
• Manage online and phone reservations
• Assist with laundry and folding
• Setup brunch and oversee the dining area during brunch hours
• Cleaning breakfast area and equipment
• Register guests, collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Respond to guest communications in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Maintain updated records of bookings and payments
• Balance cash drawer by counting cash at the beginning and end of the work shift
• Monitor lobby and check-in activity to determine room flow
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Help facilitate correspondence with guests
• Assist with other duties as assigned

Requirements:

• Must be able to work 3PM-11PM shifts and some weekend shifts
• High school diploma or equivalent
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role a plus
• Experience with hotel reservations software, like Synixis, Cloudbeds or Opera preferred
• Understanding of how travel planning websites operate, like Booking Expedia and TripAdvisor
• Customer-centric service attitude
• Excellent communication and organizational skills
• Ability to work independently with minimal supervision
• Must be able to work nights, weekends, and holidays
• Must be physically able to perform laundry duties
• Confident understanding of basic computer and application functions

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Bentonville, AR 72712: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person