581 Service Manager Jobs in Richmond, VA
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Mid-Atlantic Entry Systems is Hiring a Service Manager Near Richmond, VA
Job Opportunity: Service Manager
Salary Range: $75,000-$85,000
Are you a dynamic leader with a passion for optimizing service operations? Mid-Atlantic Entry Systems, a leader in automatic gate installation and service, is seeking a dedicated Service Manager to join our Mechanicsville, VA team.
In this role, you will oversee our service team, develop and monitor key performance indicators (KPIs), and ensure exceptional customer satisfaction. Your responsibilities will include efficient scheduling and dispatching, acting as the central communication hub, resolving issues promptly, and maintaining organized records.
Key Responsibilities:
• Lead and manage the service team
• Develop and monitor service KPIs
• Ensure prompt response to customer calls
• Efficiently schedule and dispatch technicians
• Serve as the central communication hub
• Resolve service-related issues effectively
• Maintain detailed records of service operations
Key Performance Indicators (KPIs):
• 30-minute response time to customer calls
• 90% work order completion within schedule
• 80% first-time fix rate
• 10% increase in service team productivity
• 5% annual reduction in service operation costs
• 95% communication response rate within the first hour
• Quarterly review of service KPIs
Join us in delivering top-notch service and advancing our operations. If you have a proven track record in service management and excellent leadership skills, we want to hear from you!
Apply today and be a part of our dedicated team at Mid-Atlantic Entry Systems.
Job Summary
Full Time
Wholesale
$86k-112k (estimate)
06/12/2024
06/27/2024
midatlanticentry.com
MECHANICSVILLE, VA
50 - 100
Private
TIMOTHY R MORGAN
$10M - $50M
Wholesale
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The job skills required for Service Manager include Leadership, Scheduling, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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