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Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons / consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness and empowerment for both clients and staff. MCCFL serves Hood River, Wasco, and Sherman Counties and utilizes a consumer-involved, consumer-engaged and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings and more.
Classification General Statement :
The Business Services Supervisor has primary responsibility for supervision of business services staff and for developing and maintaining effective processes for administrative support operations. This position also supervises medical records staff and processes. The Business Services Supervisor works with a high degree of independence to ensure that operations meet client and business needs, support clinicians, and are performed within applicable State and Federal law and regulations.
Position-Specific Essential Responsibilities of the Business Services Supervisor : The following list represents the essential responsibilities (functions) of the position. It does not, however, represent all of the duties the position may be asked to perform.
Other Required Knowledge, Skills, and Abilities :
Knowledge of: Knowledge of modern office practices, procedures, and techniques; principles and practices of medical records management, including HIPAA standards; principles and techniques to identify and meet department, staff, and client needs; electronic health record systems; business English and composition, spelling, punctuation, and grammar; basic math, bookkeeping, and record keeping techniques; operation and maintenance of office machines and equipment including personal computers and standard office software programs.
Skill in: Skill in the use of electronic health record systems; use of standard office software.
Ability to: Ability to understand and effectively apply the concepts and practices of a trauma-informed philosophy in performing the work; work within strong professional ethics and rules of confidentiality to provide effective services; implement techniques and concepts of modern office management in coordinating activities, office staff and workflow to support MCCFL clients, clinicians and business objectives; hire, supervise, train, and evaluate personnel; maintain a strong service orientation and effectively address competing interests; write and maintain timely and cogent notes, reports, and other professional documents; Organize and execute work effectively under the pressure of time-sensitive deadlines; work with grace and good humor under pressure and to meet multiple deadlines; work cooperatively with other departments within the Agency and with external providers, law enforcement, and other community stakeholders; communicate effectively, both orally and in writing, and within trauma-informed guidelines; establish and maintain harmonious work relationships with co-workers at all levels of the organization, as well as consultants, contractors, community partners, and consumers.
Leadership Received :
This position works under the supervisory leadership of the Business Services Manager. The designated supervision emphasizes independence of method and process while indicating accountability for results.
Leadership Exercised :
This position provides supervisory leadership to the classifications of Business Services Specialists I and II, Referral Coordinators, as well as Medical Records Technicians.
Physical Demands :
While performing the essential duties of this position, the employee is regularly required to use office equipment including computer and phone system that requires fine manipulation, grasping, typing and reaching. The employee may be required to sit or stand for several hours at a time, depending on environment and need. This position may occasionally be required to lift up to twenty (20) pounds, and to kneel, reach, bend or squat while in the office or in the community.
Specific vision abilities required by this job include close vision, peripheral vision, and depth of perception, the ability to adjust focus, and distance vision (if driving). The employee should possess a valid driver's license for vehicle travel between business offices and to attend required meetings and/or trainings.
Work Environment :
Work is typically performed in an office environment with moderate stimuli and may often result in exposure to increased sensory experiences. Universal Precautions and remaining alert to environment are critical to address the potential for violent client behavior, safety concerns, biohazards, noise, and contaminants.
While this description is intended to accurately reflect the activities and requirements of the Business Services Supervisor position, management reserves the right to modify, add or remove duties as necessary. Job responsibilities are subject to possible modification to reasonably accommodate the needs of the individuals served by this agency. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541-288-4359 or email hr@mccfl.org.
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Full Time
$82k-115k (estimate)
06/24/2024
07/10/2024
mccfl.org
THE DALLES, OR
50 - 100
1997
SHARON GUIDERA
$5M - $10M
Hospital
Providing the tools and the path to empower people to make positive changes in their lives.
The following is the career advancement route for Business Services Supervisor positions, which can be used as a reference in future career path planning. As a Business Services Supervisor, it can be promoted into senior positions as a Business Development Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Services Supervisor. You can explore the career advancement for a Business Services Supervisor below and select your interested title to get hiring information.