112 Customer Service Representative Jobs in santa ana, CA
Midas BARSTOW 1171 is Hiring a Customer Service Representative Near santa ana, CA
- GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO
- ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER
- GET VEHICLE INFORMATION YEAR, MAKE AND MODEL
- GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS
- ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING
- OFFER CUSTOMER WATER/ COFFEE
- ASK SERVICE ADVISORS FOR APROX WAIT TIME
- ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME
- WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER.
- DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD
- KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES
- WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON
- IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR
Job Summary
Other
$38k-48k (estimate)
03/28/2023
07/25/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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