Our client, a leading global Property and Casualty insurance firm, is looking to add a Customer Service Representative to their O'fallon, MO team.

*Description:*

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients billing issues, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Flexibility with covering hours of 8am to 7pm CST M-F

Work overtime as needed with occasional Saturday

Job Responsibilities

Provide timely customer service to incoming telephone calls in an automated call delivery environment

Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome

To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

Effectively navigate multiple systems (will be trained on internal systems and applications) to research, analyze and resolve customer inquiries

Work effectively in a team environment using professional interpersonal and communication skills

Utilize basic understanding of product & process guidelines

As business priorities change, support other teams and process transactions as needed

Complete assignments and other duties as assigned

*Skills & Qualifications:*

Strong customer service skills including oral and written communication.

Demonstrated leadership skills

Must possess strong organizational and multi-tasking skills,

Excellent Professional verbal and written communications skills

Knowledge of MS Word (generating and editing documents using templates) and Excel (basic functions, however, high level knowledge is a plus).

Education/Experience

1-2 years of experience in a call center or customer service environment preferred

Maintain performance standards within a fast-paced environment of customer service principles and practices

Strong data entry skills are required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.