This is a short-term, temporary role.

JOB PURPOSE:

Create, deliver and update training programs focused on sales effectiveness by improving selling skills and product knowledge. Drive engagement with Sales teams by building training programs that drive value.

KEY FUNCTIONS:

• Ensure maximum effectiveness of the business sales team by developing and implementing successful training programs supporting a wide range of service components, new and existing products/services, communication and sales skills, software applications and customer service support objectives.
• Conduct training in a variety of styles including but not limited to classroom facilitation, computer-based training, process and written documentation.
• Deliver onboarding training sessions for new hires.
• Develop successful, effective internal training programs that decreases time for sellers to improve their selling skills and easily explain complex product information to non-technical audiences.
• Review, update, organize and deliver high quality onboarding program for new hires.
• Evaluate sales team performance to ensure training program success and recommend enhancements and requirements for new program development inclusive of researching training methodologies, learning tools, platforms, and practices.
• Collaborate and coordinate activities with subject matter experts and partner departments to deliver relevant employee trainings.
• Work with Sales Leaders in analyzing the performance of the workforce so that additional training can be prescribed and developed.
• Produce comprehensive training manuals and maintain organized, updated training records.
• Compile timely and accurate reports on training effectiveness.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Minimum 5 years of experience developing and conducting sales training required.
• Minimum 5 years of technical sales experience required.
• Bachelor’s Degree or equivalent experience with a focus in Communications, Business, or Sales preferred.

WORK ENVIRONMENT AND PHYSICAL & MENTAL QUALIFICATOINS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco: 

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

VisitMidco.com/Careersto learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.