What are the responsibilities and job description for the Parking Supervisor position at Middlesex County?
Overview
PARKING SUPERVISOR
The main purpose of the Parking Supervisor is to be primarily responsible for ensuring an excellent customer experience and maintaining daily parking operations at Hardenberg St. Garage.
Responsibilities
Primary Responsibilities:
- Oversee onsite parking attendants
- Inspect and ensure all systems are operational in the garage (PARCS, PGS, EV Chargers, Elevators, etc.)
- Ensure all PARCS terminals and pay stations are stocked with tickets
- Ensure cash pay stations have sufficient change on hand
- Assist parking attendants with guest inquiries or issues entering or exiting
- Ensure we provide exceptional level of customer service
- Create employee parker credentials in PARCS system
- Create validations when requested
- Cover for parking attendants while on break
- Provide manager with reports as needed
- Assist customers with vehicle issues (jump start, tire inflate)
- Create incident reports (MVA’s, Injury, Damage)
- Periodic inspection of all floors, stairwells of parking garage, ensure vehicles parked properly, nothing out of ordinary, inspect for debris and trash, lighting operational, etc.
- Monitor PGS system to ensure employees are parked in designated area.
- Ensure a general level of safety with the garage
Qualifications
Desired Qualifications:
- A minimum of 5 years of experience in off-street parking operations
- Professional certifications in parking management a plus
- Experience with parking revenue control systems a must
- Experience with monitoring CCTV a must
- Excellent customer service skills with the ability to interact with customers in a manner consistent with the values of Middlesex County Improvement Authority
- Experience in developing and managing relationships with stakeholders, and others
- Ability to be available during nights and weekends
- A valid drivers license is required
Physical Job Requirements:
- Stand/move about – frequently, 50%
- Sitting – frequently, 50%
- Occasional Pushing/Pulling – Up to 30lbs
Occasional Lifting – Up to 30lbs
