Overview:
We are seeking a Customer Accounts Specialist to join our team. The ideal candidate will be instrumental in maximizing revenue through collection efforts, pursuing settlement offers, and taking tenants carefully through the auction process. They should work to collect on outstanding debt while remaining courteous to our tenant base.

Duties:

• Provide outstanding customer support for new and existing tenants, to ensure ongoing business with Reliant.
• Partner with third party vendors while working through auction compliance.
• Remain familiar with state lien laws and stay updated.
• Oversee military accounts to ensure compliance with SCRA.
• Issue lease terminations on an as needed basis.
• Ensure auction buyers have a seamless experience from payment to pickup.
• Performs related duties as assigned by supervisor.

Skills:

• Excellent verbal and written communication skills.
• Ability to maintain a positive attitude and provide exemplary customer service.
• Ability to work independently and follow instructions.
• Self-confidence in decision making.
• Self-disciplined work ethic.
• Positive self-image and enthusiastic attitude.
• Ability to prioritize and organize tasks.
• Ability to adhere to policy and procedure.
• Ability to interact professionally and courteously with co-workers, tenants and potential customers.
• Motivated to affect the success of the company in a positive manner.
• Competent with a variety of computer software programs.
• Intermediate knowledge of Microsoft Office (Outlook, Word & Excel).
• Keyboard/typing 40 WPM minimum.

Preferred Requirements:

• Experience with the following software: SiteLink, Podium
• Self-storage work experience.
• Customer Service experience.

Physical Requirements:

• Able to talk, listen and speak clearly on telephone.
• Able to sit for extended periods of time.
• Able to perform desk/computer tasks for extended periods of time.

This position offers the opportunity to work in a dynamic environment where you can enhance your customer service skills and contribute to the growth of the company. If you are a motivated individual with a passion for delivering excellent customer experiences, we encourage you to apply for this role.

Job Type: Full-time

Pay: $24.04 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Bradenton, FL: Relocate before starting work (Required)

Work Location: In person