42 Customer Success Manager Jobs in Pittsburgh, PA
Midnight Blue Technology Services is Hiring a Customer Success Manager Near Pittsburgh, PA
Do you want to work for a growing MSP with a variety of clients daily? Are you looking for a small and supportive team environment with room for growth? Midnight Blue is looking for a Customer Success Manager who will manage the technical relationship with clients and align technology solutions with their business objectives. This is an on-site opportunity in Pittsburgh, PA.
We’ll Provide:
- Robust benefits package including healthcare, dental, vision, and 401k
- Starting salary of 65k-95K, along with tuition reimbursement and professional development assistance
- Opportunities for continued growth supported by mature processes and sales engine
- Strong core values to uphold our company standards
What you’ll do:
- Develop a solid understanding of all Midnight Blue’s services and offerings
- Perform required technical research and due diligence on hardware and software solutions as they pertain to the clients’ technology needs
- Communicate regularly with the team and clients to ensure client satisfaction and identify new business opportunities
- Understand short and long-term client goals and objectives as they relate to their IT needs
- Manage contract renewals and the overall recurring revenue health of the team
- Provide technical guidance/recommendations to customers to enhance their overall security posture within the managed products
- Establish a long term and sustainable relationship with clients
- Proactively monitor technical issues and make recommendations to reduce the risk/impact of similar future problems
Skills you’ll need:
- 5 years of experience in a customer success role
- Excellent communications skills and client facing communication experience such as reporting issues to customer in a timely manner, demonstrating expertise of the overall business unit, developing presentations to highlight results and solutions, etc.
- Team player with ability to work autonomously
- Eagerness to learn and grow with the company
Next Steps:
Quick apply with your resume here
OR
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-8E2TFUN7C?u=1110981
Job Summary
Full Time
IT Outsourcing & Consulting
$104k-145k (estimate)
06/05/2024
07/03/2024
midnightbluetech.com
Pittsburgh, PA
50 - 100
IT Outsourcing & Consulting
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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